System Support Specialist jobs in the United States

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Customer Support Specialist
  • RDE System Support Group LLC
  • Little Falls, NJ FULL_TIME
  • As a Technical Support Specialist you will be tasked with providing a superior customer experience to our data system users to help maintain RDE’s reputation as the RW data system with the best technical support in the country.

    Technical Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator with a positive, can-do attitude.

    Responsibilities

    • Respond to customer queries timely and accurately via phone or email
    • Identify user needs and help them navigate specific system features
    • Ask thoughtful follow-up questions
    • Maintain patient confidentiality/HIPAA compliance at all times
    • Update our internal issue tracker with information about technical issues
    • Follow up with internal team members to ensure issues are resolved within standard timeframes
    • Follow up with customers to ensure their technical issues are resolved to their satisfaction
    • Gather customer feedback and share with internal teams (Support, Dev, Marketing)
    • Monitor customer complaints and reach out to provide assistance
    • Inform management about useful discussions with customers

    You Should Be

    • Optimistic and eager to help others
    • Accountable and a good communicator
    • Someone who embraces learning and your own personal growth
    • Someone who enjoys having flexibility when it comes to your role and tasks

    You Should Have

    • Experience in a Customer Service or Technical Support role
    • Cooperative attitude and ability to work independently and collaboratively
    • Excellent listening, critical thinking, and problem-solving skills
    • Ability to perform general computer tasks (eg, clearing browser passwords, finding a downloaded file, resetting a password using 2FA)
    • Excel proficiency – basic formulas, validations, counts, and highlight cells rules
    • Experience handling sensitive information (HIPAA or other federal compliance)
    • Familiarity with Jira
    • Experience conducting cold calls for feedback

    Job Type: Full-time

    Benefits:

    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Professional development assistance

    Shift:

    • 8 hour shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • Hybrid work

    Education:

    • Bachelor's (Required)

    Experience:

    • Customer support: 2 years (Preferred)
    • Windows: 2 years (Preferred)
    • iOS: 2 years (Preferred)

    Work Location: Hybrid remote in Little Falls, NJ 07424

  • 3 Days Ago

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Bankruptcy Specialist
  • Technology Support Specialist
  • Allen, VA CONTRACTOR
  • Basic Qualifications for Consideration: Monitor loans in Bankruptcy to ensure the debtor is in compliance with the bankruptcy plan and that Mortgage adheres to investor, state, federal and bankruptcy ...
  • 9 Days Ago

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Defense Travel System Specialist
  • US HQDA Field Operating Agencies and Staff Support...
  • Edinburgh, IN FULL_TIME
  • Duties Performs Defense Travel System (DTS) support for the Expeditionary Civilian Deployment Program within the Support Services Division, HQDA, Army Expeditionary Civilian Workforce (AECW). Coordina...
  • 17 Days Ago

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Supply Chain Analyst
  • Technology Support Specialist
  • Ridgefield, NJ CONTRACTOR
  • Top 3 Must Have Skills:1) Highly organized and follows instructions closely2) Very detail oriented3) Must follow up on multiple tasks4) Intermediate to Advance Excel skills. Extension every 6 months i...
  • 9 Days Ago

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Designer
  • Technology Support Specialist
  • Los Angeles, CA CONTRACTOR
  • Top 3 Skill Sets 1. Experience in TV, digital and/or OTT program scheduling & content curation2. A data driven critical thinker with a high attention to detail3. Strong knowledge base and passion for ...
  • Just Posted

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Graphic Designer
  • Technology Support Specialist
  • Ridgefield, NJ CONTRACTOR
  • Top skills: Adobe Photoshop, Adobe Illustrator, Adobe InDesign Schedule: 4 days in office, 1 WFH Key Responsibilities:? Design high-quality graphics for marketing materials, including website banners,...
  • 6 Days Ago

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System Support Specialist (Industrial/Electrical: Onsite at Print Plant)
  • Dow Jones & Company, Inc.
  • Silver Spring, MD
  • Job Description: About us: Dow Jones is a global provider of news and business information, delivering content to consum...
  • 4/17/2024 12:00:00 AM

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Service Desk Specialist Level 2 with TS/SCI/CI Poly, 6:00am - 2:00pm
  • IMG Information Management Group, Inc.
  • Annapolis Junction, MD
  • Opportunity: Position Description: Resolves technical problems and answers queries by telephone or self-service ticket i...
  • 4/15/2024 12:00:00 AM

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.NET Developer Production CMS
  • Cybertec, Inc.
  • Reston, VA
  • OPT and other EADs will work if they are open to relocate $80k - $90k sk for CMS tools name and write in the skills matr...
  • 4/15/2024 12:00:00 AM

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Network Engineer
  • The Swift Group, LLC
  • Herndon, VA
  • The Swift Group is looking for a Network Engineer to work as part of a collaborative, multidiscipline team in support of...
  • 4/15/2024 12:00:00 AM

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Systems Support Engineer II- Service Desk Team
  • Red River
  • Chantilly, VA
  • The Systems Support Engineer II is primarily responsible for working on a team at the Red River Managed Services Desk lo...
  • 4/13/2024 12:00:00 AM

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Principal DevOps Engineer
  • Leidos
  • Reston, VA
  • Description Leidos is seeking a Principal DevOps Engineer to provide mission critical system support to our customer. Th...
  • 3/19/2024 12:00:00 AM

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Incident Response Deputy Team Lead
  • Leidos
  • Ashburn, VA
  • Description The Leidos Digital Modernization Team is seeking a Incident Response Deputy Team Lead The U.S. Department of...
  • 3/13/2024 12:00:00 AM

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DevOps SME
  • Leidos
  • Reston, VA
  • Description Leidos is seeking a DevOps SME to provide mission critical system support to our customer. This role will cl...
  • 3/11/2024 12:00:00 AM

Income Estimation for System Support Specialist jobs
$49,123 to $62,899

Career Path for System Support Specialist