Systems Administrator jobs in Erie, PA

Overall Responsibilities:

Reporting to the General Manager, the Branch & Inventory Administrator is responsible for all branch office administrative aspects by providing excellent customer service and supporting Doyle Security Systems, Inc.’s mission, vision, and values.

Primary Function:

The Branch & Inventory Administrator provides administrative support for the branch, performs duties such as record keeping, scheduling, reporting, and inventory. Administrator will also lead coordination of meetings and appointments, special projects, and answer non-routine correspondence. Administrator interacts with external callers as well as internal contacts at all levels of the organization. Independent judgment is required for the Branch & Inventory Administrator to plan, prioritize, and organize a varied workload.

Branch & Inventory Administrator Essential Job Functions:

• Accurately initiate, maintain and report all branch activity through the Sedona (billing) system.
• Lead job management process to ensure all requirements are met for jobs to be installed and billed in a timely fashion. Prepare job orders, determine job hours, and close jobs.
• Prepare customer-facing and internal documents including proposals, quarterly reports, and permit applications
• Interface with sales, customers, and customer care team to assure excellent customer service.
• Coordinate the branch’s customer retention activity.
• Maintain branch inventory.
• Support Branch GM and Branch Operations Manager

Other job duties:

• Enter jobs & set up customers into billing and inventory systems;
• Order & maintain inventory.
• Provide notes/explanations for under/over on jobs.
• Set up inspections for customers when sold by sales representatives.
• Assist sales/contact customers for inspections done at the time of installation and offer inspection contracts.
• Order and ship parts requested by customer care team (batteries, fobs etc.) and complete service ticket.
• Assist accounting with collection efforts.
• Participate in quarterly review with senior management.
• Assist in coordinating office events.

Branch & Inventory Administrator Requirements:

• Minimum of 5 years in an administrative support role.
• Ability to travel to Dunkirk, NY no more than once a week
• Proficient in MS Word, Excel and Outlook.
• Ability to learn new software applications.
• Knowledge and experience in office administrative procedures.
• Experience in computer software business applications; Microsoft word, Excel spreadsheets, and PowerPoint.
• Demonstrated high level of interpersonal skills.
• Analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work required.
• Attention to detail in preparation of sales orders, billing, inventory, establishing priorities and meeting deadlines.

Benefits:

• Paid time off
• Company paid holidays
• Bonus pay
• Medical, Dental, & Vision Coverage
• Health savings account
• Parental leave
• Dependent care flexible spending account
• 401(k) and matching
• Life insurance
• Pet insurance
• Tuition reimbursement
• Employee discount
• Referral program
• Employee assistance program
• Various peer and company recognition programs

What's it like working at Doyle Security Systems?

www.godoyle.com/working-at-doyle

Doyle has been family owned and operated for more than 100 years and that kind of longevity wouldn’t be possible without One Doyle Team. One Doyle Team is more than just a group of colleagues. We’re a close-knit, supportive, energetic, loyal, and dedicated group of people who are excellent at what we do. We are experts in our solutions and we share our expertise with a smile. We work hard and we know how to have fun. We get the job done and we celebrate each other’s victories. We are quick to offer support and a helping hand.

Our purpose at Doyle is to make a difference in our community. We save lives and property and we believe that good people look out for one another. We want to be the security company that does more than any other to help people feel safe and secure. We strive to provide the highest level of customer service available.

In order to be successful, we believe in taking care of our own. We strive to make Doyle a great place to work, day in and day out. We’ve been voted one of the Best Companies to Work for in New York for four years in a row and for five of the six times we have applied. We want our One Doyle Team to be happy to come to work and for that to be reflected in the incredible customer service we provide.

At Doyle, the following core values are the foundation of everything we do:

• Customer Care
• One Doyle Team
• Leading by Example
• Continuous Improvement
• Experts in our Solutions

To learn more about our mission, vision, and values, visit our website: https://bit.ly/DSSMissionValues

If this sounds like a team you would like to be part of, we can’t wait to hear from you!