Systems Coordinator jobs in Galveston, TX

Minimum Qualifications:

Bachelor’s degree or equivalent and three years related experience (e.g., management consulting, organizational development; process re-engineering/re-design, and/or operations management).

Preferred Education/ Experience:

• Relational database experience, (Access, SQL, etc.)
• Office365 applications (Visio, PowerPoint, Word, Excel, etc., Power BI is preferred.

Job Summary:

To provide the advisory, technical, and administrative skills necessary to manage programs and projects, and/or improve the performance of logistics operations. Primarily responsible for coordinating and facilitating the design, development, and implementation of systems, controls, and processes for organizational development and/or to improve the efficiency and effectiveness of operations.

Job Duties:

• Identify key customers and forecast the customer’s needs.
• Develop strong partnerships with customers and process areas to proactively understand their business and assess their needs.
• Review customer support reports and provide feedback to service/process areas recommending appropriate corrective action, if necessary.
• Coordinate and assist in the development of process communication and customer relation materials.
• Serve as liaison between customers and the process to provide customer assistance and information.
• Compile and analyze reports for customer education/training needs and process improvement opportunities.
• Analyze reports and surveys identifying process improvement opportunities and possible problem areas.
• Develop action plans to resolve problems and/or eliminate future problems.
• Conduct assessment of customer training needs making modifications to the training program, as appropriate.
• Recommend and facilitate the collaborative development of process change, new programs, and operational plans.
• Facilitate the implementation of new methods, procedures, services, and/or operational concepts.
• Facilitate the development of integrated processes and systems among multiple service/process areas to optimize operational efficiency.
• Coordinate and/or assist in personal development planning for service/process areas; provide mentoring and coaching for
• employee development.
• Assist service/process areas in benchmarking and facilitate continuous process improvement.
• Work closely with customers and service/process areas in proactively facilitating the resolution of problems/issues and consult with customers/areas on process improvements to reduce/eliminate problems.
• Report on team progress and attainment outcomes/change.
• Provide team support regarding technical expertise, problem resolution/troubleshooting, training, coaching, and team facilitation.
• Develop curriculum and training programs to support the process and meet customer needs.
• Prepare training presentations, obtain visual aids for training programs, and conduct customer training.
• Serve as public relations and communication representative for the process promoting process programs and services.
• Assist in the coordination and organization of customer-focused educational / support programs.
• Assist, recommend, and facilitate the collaborative development of team process change, new programs, and operational planning.
• Coordinate compliance with all applicable UTMB, State, and Federal rules and regulations.
• Maintain and report service/process area outcomes.
• Coordinate and/or assist in administrative tasks for service/process areas (e.g., time & attendance, work schedules, work assignments, and performance evaluations).
• Adhere to internal controls and reporting structure.
• Perform related duties as required.

Knowledge/Skills/Abilities: