TITLE: Credit Union Support Specialist Full Time (in-branch)
REPORTS TO: CU Support Manager
Benefits offered:
Competitive wages based on experience (DOE)
Share cost benefits on Medical, Dental, Vision
401K retirement and up to 5% match after one year of employment
Employee referral bonus
Up to 11 paid holidays annually
PTO accrual per hours worked
Flexible Float PTO
Tuition Assistance/Professional Development
PURPOSE:
Provides effective back-office administrative support to the credit union. This position requires strong attention to detail with the ability to multitask.
ESSENTIAL JOB FUNCTIONS:
Diligently research and process securing liens on collateral loans and the release of liens as appropriate.
Effectively work with other financial institutions, dealerships, AK Department of Motor Vehicles, and other related partners and/or entities both local and nationwide.
Scan, update, and maintain all necessary paperwork regarding member documentation. In a timely manner, while ensuring the retained format is legible within the CU’s retention software.
Must meet individual and departmental goals
Assisting in processing MRB deposits and maintaining on-site ATM balancing.
Assisting with department reports and keeping them up to date
Filing
Incoming/outgoing phone calls-proper phone etiquette
Performs other duties as assigned
Effectively work with other departments to complete department tasks, including keeping up with any necessary shadowing, to be confident and understanding of the department’s role.
Express ideas/opinions to assist in simplifying and making more efficient department procedures.
QUALIFICATIONS:
Projects a positive attitude with members and employees consistent with the Credit Union’s mission and core values to maintain and contribute to a high level of member service.
Must possess the ability to work independently under stressful and sensitive situations.
Must have excellent written and verbal communication skills.
Excellent time management and organizational skills.
Must be able to work in a fast-paced environment at times be able to find tasks to fill slower days.
Ability to work in a team setting with shared tasks at times.
The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
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