Technical Administrator jobs in Ogden, UT

Are you ready to transform the way our college operates? We're seeking a passionate individual to join our team as a Workflow Process Developer. In this exciting role, you'll be at the forefront of innovation, spearheading initiatives to create eForms, design automated workflows, and develop customized solutions for our Customer Relationship Management (CRM) system. Your expertise will be instrumental in streamlining data flow across departments, enhancing efficiency, and facilitating informed decision-making through insightful data analysis. 

Additionally, you'll have the opportunity to craft engaging training materials and deliver comprehensive training sessions, empowering our staff to harness the full potential of our workflow management and CRM software. If you're driven by a desire to revolutionize processes and make a tangible impact, we invite you to join us on this transformative journey. Let's shape the future of our college together! 

1. Serve as primary system administrator and technical expert for the college’s workflow process automation management software (Process Director) and CRM software.
2. Manage administrative functions of Process Director, CRM and integrated components for proper functionality and data integrity including user account maintenance, help desk request, reports and other routine tasks. 
3. Identify improvement areas/opportunities to drive operational efficiencies; develop recommendations for process and service improvements. 
4. Manage creation and implementation of project deliverables and timelines, leading workflow design, and providing training for users.
5. Collaborate with the college’s Information Technology department, student information system administrator, and other staff, to ensure data integrity, consistency, security and privacy.
6. Create training materials and provide periodic training for the Process Director and CRM as well as end-user training for reports and dashboards.
7. The incumbent shall perform other duties as assigned.

Education and Experience Requirements:

1. Bachelor’s degree and two years of experience working with workflow process automation software, project management and development, Salesforce administrator, or similar CRM administrator or equivalent combination of education and work experience.  
2. Experience with database management, SQL-related languages, BP Logix, Salesforce or Tableau is highly desirable.
3. Demonstrate excellent customer service, organizational, and problem-solving skills.
4. Excellent multi-tasking, time management, project management, and prioritization skills with the ability to remain focused on details.
5. Knowledge of data governance principles, database design, and workflow design.
6. Self-starter with excellent work ethic and the ability to work independently and in a team environment.
7. Excellent verbal and written communication, analytical, and independent judgement skills to support an environment driven by customer service and team work.
8. Must be friendly, dependable, flexible, and receptive to change.

Physical Requirements:

1. Typically, the employee may sit comfortably to perform work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
2. Risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

Working Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m.

CONDITIONAL OFFER: A conditional offer of employment will be made pending satisfactory completion of a background investigation.