Technical Customer Success Manager jobs in Franklin, TN

As a Customer Success Manager, you will play a pivotal role in ensuring the ongoing success and satisfaction of our customers. Your responsibilities will encompass customer relationship management, driving value to our customers through adoption, and identifying growth opportunities and risk mitigation.

Fortress Technology Solutions is a property management software technology company based in Nashville, TN. We are a privately funded startup with a solid growth trajectory since day one. To surpass the market leaders in a $2 billion industry, we need team members who are passionate about challenging the status quo, love making the complicated feel simple, and believe that there's nothing more important than building software that is delightfully beautiful and remarkably functional.

ESSENTIAL JOB FUNCTIONS:

• Assist customers with navigating our solution
• Promote the value of the product
• Capture the voice of the customer and relay internally
• Conduct milestone meetings including weekly touch base, monthly feedback sessions, and quarterly business reviews
• Critically evaluate customer needs and processes to create best practice recommendations
• Assist in creating training and education materials
• Facilitate contract renewals
• Utilize knowledge of Property Management & Affordable Housing programs to create recommendations on operational workflows
• Improve customer experience
• Contribute to internal enablement and knowledge base
• Upsell services and products
• Remain flexible to assist in other CS roles or initiatives as needed

SPECIFIC EDUCATION OR EXPERIENCE:

• Bachelor's degree in fields relating to business or comparable experience preferred
• Customer relationship management experience preferred
• Experience in property management & affordable housing (tax credit and HUD preferred)
• Must be able to meet deadlines
• Organized and effective project manager
• Excellent interpersonal and written communication skills
• Self-starter and results oriented
• Ability to work effectively within a team

TRAVEL REQUIREMENTS

• 10-20% travel may be required for customer trainings /events and/or strategic in-person meetings

The Fortress Experience

We're creating a different kind of company at Fortress Technology Solutions. We promise we will never be ordinary. You will be challenged by your team to achieve more and to identify innovative solutions to challenging problems, and you'll accomplish more than you ever thought possible. If you believe in yourself, enjoy a challenge, and appreciate working with exceptional people, Fortress Technology Solutions is the place for you.

The company will recruit, hire, train, promote, and compensate its employees based on factors such as work quality, behavior, training, and experience. In compliance with local, state, and federal laws, we provide equal employment opportunity regardless of race, color, creed, national origin, protected age category, gender, sexual orientation, religion, marital status, military status, or physical or mental disability of any individual who is otherwise qualified.