Technical Customer Success Manager jobs in Germantown, MD

CVP is seeking an experienced Technical Writer to join the team, lead technical writing and foster strong client relationships with a leading cybersecurity federal agency. You will have the opportunity to support high-quality program deliverables and ensure that messages are communicated well for a stakeholder engagement program. Imagine the impact you will make with your writing excellence on topics related to cutting-edge and innovative critical infrastructure and cybersecurity. Your work will help create positive change with government client leadership and the general public.

CVP is an award-winning business and next-gen technology consulting company that helps organizations navigate disruption and prepare for a culture of Continuous Change. CVP delivers unparalleled excellence to clients and employees through our strong culture of integrity, engagement, respect, and a passion for our clients’ missions. 

Responsibilities

• Prepare, write and edit high-visibility technical writing products for client leadership, such as briefing memoranda, meeting summaries, records, standard operating procedures, speeches, reports, and other materials.
• Apply the Associated Press Stylebook, DHS style guide, and client-specific templates to work products.
• Attend and take notes at client meetings, which vary from half-hour to full-day events.
• Research and gather technical background information for inclusion in project documentation and deliverables relevant to the client focus area.
• Translate concepts for various audiences, including stakeholders, government clients, and the general public.
• Respond to client requests within a short timeframe (within 48 hours, for example).
• Provide quality control reviews to documentation.
• Ensure compliance with records management requirements from DHS, the National Archives and Records Administration, and other federal enterprise records schedules.
• Travel on occasion to support customer-directed meetings when requested (domestic).

Qualifications

• Must be eligible to obtain a Public Trust government security clearance. U.S. Citizenship is required.
• Bachelor’s degree in a relevant field of study.
• 5 years of technical writing experience in support of the federal government as either an employee, civilian, or contractor.
• Demonstrated ability to support meetings as the sole notetaker.
• Excellent verbal and written communication skills.
• Strong organizational and planning skills.
• Demonstrated ability to complete tasks in a fast-paced and/or senior-level environment.
• A customer service mindset and excellent client relationship skills.

Desired Skills

• Experience working in support of the DHS, US federal government, or U.S. Congress.
• Technical writing experience with the Associated Press Stylebook or U.S. Government Publishing Office Style Manual.
• Current DHS suitability or an active government security clearance.
• Experience using the Microsoft Office 365 applications.
• Familiarity with critical infrastructure and cybersecurity.

Location

• Arlington, VA (Hybrid, 1-2 days onsite required)