Technical Customer Success Manager jobs in Tuscaloosa, AL

Objective of the position

To effectively manage the Tooling Team, IM Process Engineering Team, IM Process Technical Team, and Robotics/Automation Team to ensure the safe and efficient production of quality parts through proper tool maintenance, creation and maintenance of stable processes, adherence to standard work, and a relentless pursuit of continuous improvement.

Qualifications:

• A Bachelors degree in Engineering, Technical Management or similarly related field is required.

Proficiency:

• Leadership Experience
• Tooling Experience
• Injection Molding Process Experience
• Automation Experience
• Continuous Improvement Experience
• Project Management Experience
• Excellent Communication Skills

Main duties

• Work with the Injection Molding Department overseeing the Tooling, Process, and Robotics/Automation teams to ensure tool performance and processes parameters are followed, assist production needs and requirements, and drive continuous improvement.
• Ensure standard operating procedures and project guidelines are in place
• Task allocation and performance evaluation of team members
• Project scheduling and resource management
• Planning, budgeting and reporting on projects make presentations on project status, present monthly, quarterly, and annual reports to Injection Molding Director.
• Meet with production, quality, customer and suppliers and gather requirements, conduct regular team meetings and track project progress
• Interview candidates and hire resources
• Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments
• Estimate project budgets, coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost-effective way
• Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
• Drive culture of colaboration to establish a an effective self driven work force without sacrificing accountability.

Technical

• Must ensure teams follow the correct procedures, policies and documentation requirements across project phases within the production shop floor arena.
• Able to guide the team through the production development, testing and implementation stages and review the completed work effectively
• Provide direction and technical expertise in design, development and systems integration
• Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
• Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability
• Must provide technical training to teams when required and serve as a technical mentor to team members

Management

• Work with the Injection Molding Department overseeing the Tooling, Process, and Robotics/Automation teams to ensure tool performance and processes parameters are followed and assist production needs and requirements. 
• Ensure standard operating procedures and project guidelines are in place
• Task allocation and performance evaluation of team members
• Project scheduling and resource management
• Planning, budgeting and reporting on projects make presentations on project status, present monthly and annual reports to Engineering Director.
• Meet with client teams and gather requirements, conduct regular team meetings and track project progress
• Interview candidates and hire resources
• Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments
• Estimate project budgets, coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost-effective way
• Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time

Leadership

• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence.
• Ability to identify strengths and weaknesses of team members and suitably make changes if required.
• Resource management skills and ability to handle complex / sensitive issues.
• Encourage team interaction, boost employee motivation and appreciate team contribution.
• Ability to match project tasks with opportunities for development so that employee potential is utilized to the maximum.
• Work with Plant I ngineering group to ensure new programs launches are flawlessly executed.
• Communication from Technical Team to production is smooth and seamless.
• Develop good relations with Maintenance, PD, and ME to work together on issues and come up with a long term solution to all repairs.

The above is intended to describe the general content of and the requirements for the performance of this position.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements