Technical Customer Support jobs in Longview, TX
Recently Added Technical Customer Support jobs
Technical Support
- One Ring Networks, Inc.
-
Athens, TX
FULL_TIME
-
Come join our rapidly growing company!We are looking for self-motivated individuals who are passionate about technology! The ideal candidates for this position will enjoy problem solving and have some knowledge of networks and routers. Previous experience in telecommunications or computer networking is preferred, but not required.In this role, you will provide support among our Customer Service department and report to our Customer Service Manager. This is a full-time, permanent position out of our office in Athens, Texas and is with the schedule of Monday through Friday from 8:00 a.m. until 5:00 p.m.Essential Duties:
- Diagnose and resolve basic network and modem functionality issues.
- Walk customers through common hardware and software configurations to maximize service functionality.
- Document call details and update account information in the computer system
- Keep customers informed of progress by checking and communicating the status of a work order or trouble ticket
- Place follow-up calls to customers after work order or trouble ticket is completed to ensure service has been restored
- Escalates appropriate technical issues to Tier 2 support when necessary.
- Perform site surveys
- Assist customers with product inquiries in-person, by telephone or email
- Contribute to our 24 x 7 support by participating in rotating on-call shifts
- Ability to pass pre-employment background check & drug screen
Successful candidates will meet the following minimum qualifications:- High School Diploma or GED
- A passion for technology
- Excellent verbal and written communication
- Proficient with Microsoft Office products, including Outlook, Word and Excel
- Ability to manage multiple tasks in a fast paced environment
- Ability to pass the pre-employment background check, including a pre-employment drug test
Compensation & Benefits The hire in rate for this position is $12 per hour. You will also receive access to full and comprehensive benefits including health, dental, vision; life, disability insurance, on the first of the month after 60 days of employment. Paid time off will be available after 90 days and 401(k) will be available after 1 year of employment.Apply Now If this position sounds exciting to you and you meet the minimum requirements, we invite you to apply to this position by sending us your resume. Please include your shift preference.Want to Learn More About One Ring Networks? Watch our videos using the links below and visit www.oneringnetworks.com to learn more about us.https://vimeo.com/190762399https://vimeo.com/190725581 - 18 Days Ago
Customer Support
- EarthLink
-
Athens, TX
FULL_TIME
- Job Title: Customer Support Department: EarthLink Business Services Reports To: Customer Support Manager FLSA Status: Non-Exempt Position Summary: Earthlink's Customer Support Representative provides ...
- 6 Days Ago
Technical Support Associate - 2nd Shift
- SIGNATURE SOLAR LLC
-
Sulphur, TX
FULL_TIME
- The Technical Support Associate will provide exceptional customer support by handling incoming phone calls and emails, troubleshooting customers’ equipment issues, and effectively addressing their inq...
- 29 Days Ago
Member Services Technical Support Tier 1
- Patriot Mobile
-
Tyler, TX
FULL_TIME
- Patriot Mobile is America’s only Christian conservative wireless provider. We offer broad coverage on dependable, nationwide 4G or 5G LTE networks. We are committed to providing our members reliable w...
- Just Posted
Bilingual Customer Support M-F
- Five Star Call Centers
-
Remote, TX
FULL_TIME
- This position will assist seniors in our community getting back into the workforce. You will check on the participant by making outbound calls to gather employment results or seek if they are needing ...
- Just Posted
Student Services Customer Support Specialist
- School of EMS
-
Tyler, TX
FULL_TIME
- SUMMARY: The Student Services Customer Support Specialist will be responsible for providing support to all areas of public communication, assist in data entry task, and provide additional support to t...
- 15 Days Ago
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0 Technical Customer Support jobs found in Longview, TX area
Software Engineer, Full Stack
- Capital One
-
Hallsville, TX
- Plano Town Center (31064), United States of America, Plano, TexasSoftware Engineer, Full StackDo you love building and p...
- 12/13/2024 12:00:00 AM
Senior Lead Software Engineer, Full Stack
- Capital One
-
Longview, TX
- Plano 7 (31067), United States of America, Plano, TexasSenior Lead Software Engineer, Full StackDo you love building and...
- 12/10/2024 12:00:00 AM
Senior Lead Software Engineer, Backend
- Capital One
-
Longview, TX
- 201 Third Street (61049), United States of America, San Francisco, CaliforniaSenior Lead Software Engineer, BackendAs an...
- 12/10/2024 12:00:00 AM
Director Software Engineering - Corporate Tech - ESM
- Capital One
-
Longview, TX
- Center 3 (19075), United States of America, McLean, Virginia Director Software Engineering - Corporate Tech - ESM As a C...
- 12/10/2024 12:00:00 AM
Lead Software Engineer, Backend
- Capital One
-
Judson, TX
- Plano 7 (31067), United States of America, Plano, TexasLead Software Engineer, BackendDo you love building and pioneerin...
- 12/10/2024 12:00:00 AM
Workday Platform Engineer
- Capital One
-
Hallsville, TX
- Plano 1 (31061), United States of America, Plano, TexasWorkday Platform EngineerWe are seeking highly creative and intel...
- 12/10/2024 12:00:00 AM
Mechanical Engineer - Entry Level
- Eastman
-
Longview, TX
- Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items ...
- 12/9/2024 12:00:00 AM
Senior Director, Developer Experience
- Capital One
-
Longview, TX
- Plano Town Center (31064), United States of America, Plano, TexasSenior Director, Developer ExperienceCapital One''s Tec...
- 12/9/2024 12:00:00 AM
About Longview, Texas
Longview is the forty-fifth largest city in the state of Texas. The city is mostly located in Gregg County, of which it is the county seat; a small part of Longview extends into the western part of neighboring Harrison County. Longview is located in East Texas, where Interstate 20 and U.S. Highways 80 and 259 converge just north of the Sabine River. According to the 2010 U.S. census, the city had a population of 80,455. The estimated population in 2017 was 81,522. Longview is the principal city of the Longview metropolitan statistical area, comprising Gregg, Upshur, and Rusk counties. The popu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support jobs
$44,251 to $58,916
Longview, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Technical Customer Support do?
Technical Customer Support
Assists customers who are experiencing technical problems by quickly resolving issues by phone and/or email, or by forwarding more complex issues to the appropriate technical resource within MMQCI, while exhibiting cheerful and sincere empathy at all times.
February 15, 2023
Communicate with franchisees via phone, email (ticket based system), web chat to provide step-by-step solutions effective in resolving hardware or software problems.
February 22, 2023
Act as a business liaison between Vertex and the client balancing the needs of both the client and our business in a way that drives a mutually agreed upon outcome.
March 04, 2023
Works with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.
April 08, 2023
Understanding of information delivery principles including the creation of abstraction layers, query optimization, and report level calculations.
April 10, 2023
Support data delivery through feeds, PDF reports, or other means by ensuring that systems are performing as expected, and develop improvements as needed.
April 15, 2023
Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
April 17, 2023
Provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
April 20, 2023
Demonstrated strong customer service focus, analytical, problem-solving and team-building capabilities.
April 30, 2023