Technical Customer Support Supervisor jobs in Modesto, CA

Description

  POSITION TITLE:    IT SUPPORT TECHNICIAN

  DEPARTMENT:        IT Inspection & Compliance

  LOCATION:              Turlock, CA

  REPORTS TO:           District Supervisor

  FLSA STATUS:          Full-Time/Non-Exempt 

  COMPENSATION:   $45,000K to $55,000K (Starting range)

The Cooperative Agricultural Support Services (CASS) is a Joint Powers Authority that was originally formed as a partnership between the California Department of Food and Agriculture (CDFA) and the Counties of Yolo and Trinity. Since then, CASS’ services have expanded throughout California to support the agricultural industry and the consumers of its products by providing human resources and administrative support services. CASS’ program activities include agricultural inspection, pest prevention and other programs administered by CDFA, county agricultural commissioners, and other public agencies. Our current work includes:    

• Agricultural Commodity Grading Program
• Grading using County, State, and Federal standards
• Emergency Pest Detection Trapping and Survey program
• Professional Develop and Educational Training 

We are seeking an enthusiastic IT Support Technician to provide technical assistance to various offices and those in the field.  The position reports directly to the Turlock District Supervisor. 

Requirements

•  High School Diploma/or Equivalent
•  At least 3-5 years of IT experience providing technical support,
•  Excellent MS Office Suite skills
•  Basic programming skills
•  Ability to adapt to a flexible work environment.
•  Self-Starter and proactive 
•  Excellent Oral and Written Communication skills
•  Excellent Time Management and Organizational skills    

ESSENTIAL FUNCTIONS - 50%

· Anticipates IT related issues and implements proactive preventive measures

· Develops, sustains and updates documentation for Information Technology processes and procedures

· Performs regular and on-demand system backups and recoveries.

· Maintains IT databases and performs programming tasks in relation to system administration needs

· Responsible for maintaining inventory and organization of different types of software and hardware resources

· Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal

· Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades and repairs

· Prepare, coordinate and support user training and documentation and provide technical assistance for post-implementation support issues

· Coordinate with end users and staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network

· Ability to maintain effective working relationships with CASS and client employees. 
 

Installation and Deployment of Software and Hardware – 20%

· Maintain daily reports of work completed.

· ·· Perform software/hardware upgrades and updates as necessary

· Verify component and software compatibility with Windows 7 systems

· Independently or with other analysts to trouble-shoot hardware and software protocol conflicts 
 

Special Projects – 25%

· Participate in various teams to support the enterprise-wide information technology infrastructure

· Participate in various Departmental teams to support the enterprise-wide information technology infrastructure

· Participate with other analysts to develop policies, procedures and documentation for the installation, configuration, and maintenance of supported IT systems

· Conduct special assignments and projects as needed 
 

Administrative Duties – 5%

· Receive from and ship product to Sacramento’s Main Office as required

· Update inventory records, and track and trace new hardware and software

· Attend training to develop knowledge, skills and abilities 

· Participate in Service Desk Staff Meetings via Remote Video Conferencing or in person when necessary

BENEFITS

• Full-Time Regular, Non-Exempt
• Competitive Salary
• A generous benefits package      includes medical/dental/vision benefits and Health Reimbursement Account  (HRA), matching 457(b) retirement contributions,
• 12 annual leave days 
• 7 paid holidays