Technical Customer Support Supervisor jobs in Orange, CA
Recently Added Technical Customer Support Supervisor jobs
Customer Experience Technical Support
- Cervelo, USA
-
Aliso Viejo, CA
FULL_TIME
- The Company: Cervélo exists to Make Riders Faster. You'll see our bikes on the road, on the trail, and under some of the most elite athletes in the world. We're a small group of passionate riders, dedicated to delivering the best bikes in the world. It's not all CAD and wind tunnel time, though, we're headquartered in Aliso Viejo, California, a sweet corner of Orange County where you can ride on and off-road year-round. Coming off a historic year in which Cervélo bikes won all three Grand Tours (the first bike in history to do so), our ambitions have never been higher, and we're looking for talented, driven people to join our team. We are looking for a Customer Experience Technician (Customer Service) located on-site in Aliso Viejo, California. The position is considered Regular, Nonexempt (Hourly). Job Purpose (accountabilities): Provide outstanding, best-in-class pre-sale and after-sale service to retailers and consumers, including warranty management, technical inquiry response and pro-active outbound activity, while monitoring and ensuring complete retailer and consumer satisfaction throughout their Cervélo experience. Required Education and Experience: One year experience in customer service for a premium consumer goods company Fluency and comfort with fundamental computer programs and demonstrated ability to learn new programs Technical experience in the bicycle retail industry Cervélo specific product knowledge is an asset Responsibilities: Respond to retailer and consumer contacts, including phone calls and emails Provide technical support to retailers and consumers Respond to all inbound contacts within 3 hours Resolve retailer and consumer issues by providing solutions to meet the needs of the customer and Cervélo Provide follow-up information and recommendations to retailers and consumers. Provide support to the Sales team as required (order entry, inquiries) Follow-up with retailers and consumers to ensure satisfaction Monitor Hubspot Ticket inquiries within specified parameters. Provide a fast, precise, and personal experience. Develop policies and processes for the management of the service function In conjunction with team members, develop processes and standards for the following: warranty management, technical product inquiry, product availability, outbound service contract and after-incident follow-up Actively communicate Cervélo Service Standards within the company Manage warranties and product returns Monitor Dealer portal and provide warranty support to all retailers within 3 hours Liaise with manager and production planning to forecast and manage warranty stock and ensure appropriate levels at all times Provide regular and thorough reports to Quality Assurance regarding common issues encountered with product returns Participate in tradeshows and corporate events Attend tradeshows and events as required to provide technical support and background information on products Establish and maintain close relationships with retailers and consumers Promote Cervélo products Note: This job may require additional responsibilities and duties as assigned by Cervélo. Knowledge: 1. Multi-lingual an asset 2. Microsoft Office knowledge required, experience with Great Plains an asset 3. Industry knowledge and technical aspects of cycling required Skills: 1. Communication skills (verbal and written) 2. Organizational skills and prioritization 3. Time management 4. Conflict resolution Working conditions: Standard office hours with the ability to work until results are delivered May require after-hours work to follow up with international distributors and consumers This compensation package will depend on experience, qualifications, industry experience and interviews with a potential range of $25.00 - 26.44 per hour. At Cervélo we have had one mission from the very beginning – design and engineer bikes to MAKE RIDERS FASTER. In our highly competitive industry, we need the right people to succeed. We are constantly in search of talented individuals who have a passion for performance to join our team. We reward great work and encourage you to define your career at Cervélo. Find your passion and grow with us. We offer competitive compensation, Health benefits, Bike purchase program and an amazing work environment.
- 1 Day Ago
Technical Customer Support Representative
- Eitan Medical
-
Aliso Viejo, CA
FULL_TIME
- Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home....
- 8 Days Ago
Technical Customer Support Representative
- Eitan Group
-
Aliso Viejo, CA
FULL_TIME
- DESCRIPTION Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital ...
- 9 Days Ago
Customer Support Technical Trainer
- Planet DDS
-
Newport, CA
FULL_TIME
- Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutio...
- 1 Month Ago
Production supervisor
- PEAK Technical Staffing USA
-
Irvine, CA
FULL_TIME
- The Production Supervisor takes charge, orchestrating daily operations, ensuring quality products, and fostering team success in defense manufacturing by applying hands-on experience in industrial ele...
- 1 Day Ago
Technical Support
- Atlas International Inc
-
Huntington, CA
FULL_TIME
- Benefits: 401(k) matching Company parties Competitive salary Health insurance Opportunity for advancement Paid time off Job Title: Technical Support Hourly Pay: $20-$25 Based on Experience Location: O...
- 1 Day Ago
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0 Technical Customer Support Supervisor jobs found in Orange, CA area
Technical Writer
- Ebizcharge
-
Irvine, CA
- Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing payment processi...
- 4/26/2024 12:00:00 AM
Senior Application Developer
- Ebizcharge
-
Irvine, CA
- Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payme...
- 4/25/2024 12:00:00 AM
Assistant Project Manager
- Coast Community College District
-
Costa Mesa, CA
- Salary: $35.00 - $40.00 Hourly Location : Orange County, CA Job Type: Short Term Job Number: Assistant Project Manager 2...
- 4/24/2024 12:00:00 AM
Systems Support Specialist
- Jenner & Block
-
Los Angeles, CA
- ABOUT JENNER & BLOCK Jenner & Block (www.jenner.com) is a law firm with global reach, with more than 500 lawyers and off...
- 4/23/2024 12:00:00 AM
DevOps Engineer
- O. C. Credit Union
-
Santa Ana, CA
- Exciting Opportunity at Orange County's Credit UnionCREDIT UNIONS PURPOSE : Simple Banking. For People, Not Profit.CREDI...
- 4/23/2024 12:00:00 AM
Systems Support Specialist
- Jenner & Block
-
Los Angeles, CA
- ABOUT JENNER & BLOCK Jenner & Block (www.jenner.com) is a law firm with global reach, with more than 500 lawyers and off...
- 4/22/2024 12:00:00 AM
Senior Application Developer
- EBizCharge
-
Irvine, CA
- Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payme...
- 4/22/2024 12:00:00 AM
Technical Writer
- EBizCharge
-
Irvine, CA
- Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing payment processi...
- 4/22/2024 12:00:00 AM
About Orange, California
Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014.
The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Customer Support Supervisor jobs
$91,435 to $122,377
Orange, California area prices
were up 3.0% from a year ago
were up 3.0% from a year ago