Technical Customer Support Supervisor jobs in Pine Bluff, AR

Why NTS:

We might be the coolest company on the planet. We can generate 2.4 million volts of lightning inside the lab. We can simulate earthquakes and hurricane force wind. We work with NASA to replicate conditions in space. Established in 1961, we’ve been part of every major space program for decades. But that’s not all. We test everything from electromagnetic interference to explosive devices. With this rare level of expertise across numerous laboratories, we serve a variety of industries, including aerospace, defense, space, telecom, IoT, automotive, and more. When you work at NTS, you can be proud to work with with some of the brightest technical minds in the world—and that your work is critical to national security, space exploration, and the next generation of technology-driven products.

About the Local Area:

Recently, USA Today Readers’ Choice named El Dorado, AR the Best Small Town Cultural Scene in America. Comfortably nestled in the most southern part of the Natural State, El Dorado is surrounded by timberland trees, rivers, creeks, and natural beauty. From an award-winning golf course and world-class entertainment venues to its revitalized downtown, named one of the best in the USA, you’ll want to consider living in El Dorado, which is 30 minutes from Camden, AR.

About the Position:

The General Manager will develop and implement strategies for growth and stability. Responsible for all aspects of business performance, ensuring the successful implementation of operational processes and procedures and for guiding business development processes and opportunities.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• P/L responsibility

• Implement best practices for continuous process improvement

• Train, supervise and direct Department Managers, Program Managers, and Engineers

• Recommend new complimentary/supplementary business opportunities to senior executives

• Develop and execute implementation plan for the new opportunities

• Direct and collaborate with sales staff to foster year-to-year revenue growth

• Act as senior customer advocate, ensuring that all complaints are addressed and resolved in a timely manner

• Demonstrate leadership, set the standard for integrity, ethics and job performance

• Implement and exemplify the corporate vision and culture at every level of the organization

• Communicate to the employees facility goals and objectives

• Provide direction, motivation and training, necessary to assure employees are consistently offering outstanding levels of service to its customers and maintaining all standards necessary to being recognized for superior customer satisfaction

• Create and maintain a work environment that promotes teamwork and cooperation where employees can prosper, find rewards in their efforts and be continuously challenged to improve the performance of the division

• Implement operational excellence, lean processes, corporate policies and procedures relative to Facility operation to ensure regulatory compliance and to optimize efficiencies

• Manage staffing levels and ensures proper skill sets to achieve corporate goals with approval authority on all new hires, reviews, increases and terminations for employees

• Manage facility equipment resources to assure adequate and reliable capacity is available to achieve corporate goals

• Define market and operational strategies and implement tactics to achieve plans

• Ongoing financial management of all jobs and facility costs to drive margin performance

• Lead and develop the team into future leaders to support succession planning programs

• Ensure maximum utilization of Human Resources and Service Line Capabilities

• Prepare and implements Operational and Capital Plans

• Support and implement the Corporate Strategy Map and Balanced Scorecard Strategy
  

MINIMUM EDUCATION AND EXPERIENCE:

• Must be a US Citizen
• Technical or Management degree
• Must have P&L Management and business management, and people management.
• 5-10 years of Operations or General Management experience preferably in a production/manufacturing environment in aerospace or defense but we will consider other industries.
Safety and quality mindset

WORKING CONDITIONS:
Test lab with exposure to sudden, loud noises

PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; climb stairs; balance; stoop; kneel; crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EEO POLICY STATEMENT:
It is the policy of NTS to offer Equal Employment Opportunity to all individuals without regards to race, creed, ancestry, color, sex, gender identity, sexual orientation, marital status, age, national origin, physical disabilities, pregnancy, childbirth, and related medical conditions.

Equal Opportunity Employer M/F/D/V

recruitingteam@nts.com

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