Technical Customer Support Supervisor jobs in Queens Village, NY

Are you ready to go uP? 

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We are nominated for Best ISO of the Year by ETA in 2024

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and the role
• You get medical, vision, and dental coverage, generous PTO, 401k
• We offer quarterly performance review for potential quarterly salary increase
• You may receive H1B sponsorship for your great performance and commitment

Role Summary: The Technical Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.


Responsibilities:

• Prepare, install, and configure software & hardware for deployment
• Onboard and train new users for newly deployed software and hardware
• Perform remote troubleshooting over the phone and through remote control tools
• Identify and analyze issues for software and/or hardware
• Partner with the Operations and Sales departments to provide the best solution for POS inquiries
• Collect feedback from end-users and work with the Development team for future product improvement
• Assist in inventory tracking and management

Qualifications:

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required.
• Bachelor's degree in Computer Science, or the equivalent is preferred
• Technically savvy with strong organization skills
• Experience troubleshooting issues and achieving solutions
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word
• Previous POS support related experience is a plus

About uP:
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payment processing companies in the U.S. Nominated as the best ISO of 2024 by ETA, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution. 

At Let’s Go uP, we are an equal employment opportunity employer. 

To learn more about us, please visit us at: https://letsgoup.com. 

Let's Go uP Together!