Technical Sales Support Specialist provides technical advice to the sales force to resolve product or service requests regarding engineering, technical or scientific issues. Provides troubleshooting assistance for customer orders and account statuses. Being a Technical Sales Support Specialist provides documentation on product specifications and usage to the sales team. May require a bachelor's degree in area of specialty. Additionally, Technical Sales Support Specialist typically reports to a supervisor or manager. To be a Technical Sales Support Specialist typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Description
INTRODUCTION:
Join our dynamic team as a Tech Support Specialist and be at the forefront of providing exceptional technical assistance to our valued staff members. In this crucial role, you'll be an essential part of ensuring smooth operations by resolving a wide range of technical issues. Your expertise will help maintain our reputation for outstanding customer support and innovative problem-solving. If you have a passion for technology and a commitment to service excellence, we look forward to having you on board to help our clients navigate their technical challenges with ease and efficiency.
JOB SUMMARY:
The Technical Support Specialist at Rimrock is responsible for first level and escalated service requests. This relates to all technology, to include but not limited to: workstations, user accounts, printers, networks, and vendor specific hardware and software. Provide technological support to staff to ensure systems will operate correctly for the end-user. Assure adherence to state statutes and rules, CARF standards, and federal regulations including HIPAA and 42 CFR Part 2. Positively represents the organization and promotes Rimrock’s Mission to the community.
ESSENTIAL FUNCTIONS:
CUSTOMER SERVICE RESPONSIBILITIES
CORE VALUES:
"As a Rimrock team, we value integrity, quality, service, communication, and trust."
Quality - We know that quality is something that is seen and felt. We intentionally focus on providing a sustainable gold standard experience for everyone.
Service - We respond with a high degree of excellence, compassion and urgency. We think of out-of-the-box solutions that are person centered and dignity preserving.
Communication - We communicate clearly, consistently, and respectfully in a way that builds trust, safety, and efficiency.
Trust - Trust is core to any relationship. We seek to build trust in every interaction - one conversation, one action at a time.
Integrity - We do what we say we are going to do and follow through. We do the right thing even when it is the hard thing. We are impeccable with our word and exceptional stewards of our resources.
EDUCATION/TRAINING:
Associate’s degree in Computer Science, Information Systems, or related field; or equivalent combination of experience and education.
SKILLS:
Advanced understanding of operating systems, business applications, printing systems, and network systems. Interpersonal skills: such as telephony, communication, active listening and customer-care. Diagnosis of technical issues and the ability to multi-task and adapt to changes quickly. Technical awareness: ability to match resources to technical issues appropriately. Service awareness of all organization’s key IT services for which support is being provided. Understanding of support tools, techniques, and how technology is used to provide IT services. Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast-paced environment.
PHYSICAL DEMANDS:
Work is indoors in an office environment with moderate noise. Intermittent physical effort involving lifting of up to 25 pounds, walking and stooping is required. A typical workday involves sitting, frequent use of general office equipment, including a computer, keyboard, and mouse, reaching with hands and arms, and talking and hearing 70% of the time. Approximately 30% or less of the time is spent standing/walking. Normal vision abilities required, including close vision and ability to adjust focus.
WORK ENVIRONMENT/JOB LOCATIONS:
Involves everyday risk or discomfort requiring normal safety precautions in an office setting, meeting room and patient care areas. Work may involve mental and emotional stress. Occasional driving required. Will work primarily in main facility, with occasional travel to off-site facilities as needed.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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