Technical Sales Support Specialist jobs in Denver, CO

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

United Urology Group is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology Tucson, Colorado Urology & Tennessee Urology.

Position Summary:

The Technical Support Specialist II provides advanced technical support for hardware, software, and application issues. Troubleshoots complex problems escalated from Tier 1, assists users with advanced troubleshooting and maintains the Help Desk knowledge base.

Primary Duties & Responsibilities:

• Monitor incoming support requests (tickets) and help users resolve them in a timely manner.
• Assist users in setting up their equipment Laptops, PC, Printers updating inventories as appropriate.
• Create documentation, building up our knowledge base.
• Maintain user accounts create, modify, or remove for Active Director and applications as needed.
• Travel to medical facilities to satisfy user requests or resolve issues as needed.
• Maintain Phones - moves, adds, changes
• Engage vendors as needed to address requests or issues as necessary.
• Fields escalated user inquiries and resolves complex problems on initial contact.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications:

• Associate Degree or equivalent experience.
• Minimum of three (3) years of experience in a technical support role, preferably in a medical setting.
• A or equivalent certification required.
• Strong understanding of computer hardware and software principles.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite.

Knowledge, Competencies & Skills:

• Active Directory, network troubleshooting, and basic IT security principles (required).
• Excellent analytical and problem-solving skills.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Commitment to providing excellent customer service.
• Maintain & adhere to HIPAA compliance/ regulations.
• Ability to type a minimum of 40 words per minute.

Tech Requirements for the Job (Hybrid Roles Only):

• High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
• Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
• Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
• Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.

Direct Reports:

• N/A.

Travel:

• Must have the ability & willingness to travel to other sites as necessary within a geographic region.

Physical Requirements for the Job:

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, and twisting.
• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
• Occasionally lifts and carries items weighing up to 35 lbs.