Technical Sales Support Specialist jobs in Dover, NH

Job Description

To provide training and technical support to both prospective and current customers, specializing in iWorx software and hardware solutions.

Key Responsibilities

• Develop and maintain an in-depth understanding of the iWorx product range.
• Work alongside customers and prospective customers, assisting and advising them of iWorx products and the correct solution to meet their application requirements.
• Train and advise new and existing customers on using iWorx hardware and software.
• Ensure accuracy in the preparation of research quotations.
• Establish and maintain effective communication with potential and existing customers through customer visits and direct marketing.
• Maintain precise records of customer interactions and activities in the Filemaker CRM system.
• Represent iWorx at various workshops, exhibitions, and conferences as required.
• Establish and maintain effective working relationships with other members of the iWorx sales and support team.
• Fulfill any other related tasks as needed.

Expected Outcomes

• Delivery of high-quality training and support services to staff, potential customers and customers.
• Potential and existing customer relationships are maintained and improved through exceptional customer service.

Person Specification

• At least a bachelor’s degree in a life science and/or engineering (ideally biomedical engineering).
• Excellent verbal and written communication skills.
• Strong attention to detail and the ability to maintain a very high level of accuracy.
• The ability to develop a good understanding of the iWorx product range and practical application areas.
• Laboratory research or familiarity with electronics and scientific/biomedical laboratory equipment is preferred.
• Previous experience utilizing iWorx hardware and software is a distinct advantage.
• Ability to work with a wide range of different research applications.
• Excellent organizational skills including time management and prioritization.
• Occasional travel may be needed.
• Self-motivated with exemplary organizational and time management abilities.

Location

This person will be based at our central office in Dover, NH. Salary will be commensurate with qualifications, skills, and experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Dover, NH: Relocate before starting work (Required)

Work Location: In person