Technical Service Manager jobs in the United States

The Technical Service Manager oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Manages technical service-related operations for an organization. Being a Technical Service Manager is responsible for designing and implementing improved process or operational policies. Ensures that physical inventory levels are monitored and replenished as needed. In addition, Technical Service Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to top management. The Technical Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Technical Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)

S
Regional Service Manager - Fort Wayne, IN (Remote)
  • Signode -Regional Service Manager
  • Fort Wayne, IN FULL_TIME
  • Regional Service Manager - Fort Wayne, IN (Remote)

    Apply Now

    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


    Summary

    Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.


    •    We offer a competitive salary with a range of $90,000 - $112,000 based on experience and skill set. 
    •    This position is eligible to participate in the Signode annual bonus program with a target of 15% of base salary.
    •    A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode’s 401(k) program. 


    Essential Functions

    • Manage a team of 10-13 Field Service personnel in your region, supporting over 1,000 customer accounts and 5,000 machines in each region.
    • Oversee the activities of the personnel and ensure coverage for completion of service calls in a timely manner.
    • Review workorders; billable, warranty and installation reports to ensure accuracy of hours/travel, professional documentation and any follow up actions required for full resolution and invoicing.
    • Approve, timecards, expense reports and annual maintenance agreements.
    • Review agreement reports to understand profit and loss within their responsibility.
    • Accountable for growth and margin, year over year through the sale of maintenance agreements, product retrofits and billable service, including maximized utilization levels.
    • Provide qualified supervision for field service techs on special application equipment.
    • Ensure and coordinate training and development of technical skills of team to successfully handle customer needs within the region.
    • Form strong relationships with internal and external customers to collaborate and service the needs of the end user.
    • On a regular basis, partner with Sales, Product and Marketing Managers, and Engineering to continuously improve the organization, equipment, and department.
    • Provide necessary resources, training and tools for the team to effectively and safely perform their job.
    • Lead and resolve escalated of customer issues, as well as, educating them on value of services rendered.   
    • Gather and share essential KPI’s, weekly, monthly reports as well as quality reports.
    • Partner with inventory manager on inventory levels of each service van inventory and determining specific parts as it pertains to their assigned region.
    • Prepare comprehensive technical data reports for Training and Engineering Department relating to equipment issues and present suggestions for improvements. 
    • Optional: In certain global areas, this role will be responsible for maintaining world class customer service for parts ordering, fulfilling & stocking levels within their region.


    Position Qualifications

    Education: High School Diploma or GED required, Preferred College Degree or Technical School.

    Experience: 2 years in a leadership role, with 5 years in a service position.

    • Microsoft Office skills (Word, Excel, Outlook, etc) 
    • Desirable: Professional course (business, engineering, mechanical). 


    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Customer Focus
    • Stress Management
    • Problem solving
    • Results oriented
    • Organization / Planning
    • Empowerment
    • Selecting Quality Talent


    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 3 Days Ago

S
Technical Coach
  • Sport Clips - Manager - CA821
  • Walnut Creek, CA FULL_TIME
  • Sport Clips Haircuts is Hiring! Do What You Love. Love What You Do. JOB DESCRIPTION As an Technical Coach (Hair Stylist Educator), you play an important role in developing our Teams by ensuring every ...
  • 11 Days Ago

A
Service Manager
  • Advantage Technical
  • Richland, MS CONTRACTOR
  • New opening at major OEM! The Service manager role is responsible for assigned USA dealerships within a geographic service territory. This job entails all aspects of technical, service parts and admin...
  • 14 Days Ago

A
Service Manager
  • Advantage Technical
  • Plainview, MN CONTRACTOR
  • New opportunity with a major OEM! The Service manager role is responsible for assigned USA dealerships within a geographic service territory. This job entails all aspects of technical, service parts a...
  • 14 Days Ago

A
Service Manager
  • Advantage Technical
  • Bullhead, AZ FULL_TIME
  • Amazing, full-time, direct hire opportunity at a major OEM! The Service Manager role is responsible for assigned USA dealerships within a geographic service territory, specifically states in the SW US...
  • 9 Days Ago

B
Project Manager
  • B&M Technical Service, Inc.
  • Coloma, WI FULL_TIME
  • Job DescriptionProject ManagerWe are seeking a Project Manager to join our team. This position involves estimating and project management of municipal and industrial wastewater and water treatment con...
  • 21 Days Ago

R
Project Coordinator
  • Raytheon Technologies
  • Sterling, VA
  • Date Posted: 2024-06-12 Country: United States of America Location: VA554: 22700 Ladbrook Drive,Sterling 22700 Ladbrook ...
  • 6/22/2024 12:00:00 AM

C
Data Center Head of Projects
  • CBRE
  • Ashburn, VA
  • Data Center Head of Projects Job ID 165694 Posted 03-May-2024 Service line GWS Segment Role type Full-time Areas of Inte...
  • 6/21/2024 12:00:00 AM

A
EOC Incident Management - Watch Officer
  • ASM Research, An Accenture Federal Services Company
  • Ashburn, VA
  • ROLE DESCRIPTION: The Incident Manager will have experience managing incidents in a Network Operations Center or equival...
  • 6/21/2024 12:00:00 AM

O
Operations Manager
  • Orangetheory - Franchise #0308
  • Ashburn, VA
  • Benefits: 401(k) Competitive salary Flexible schedule Health insurance Paid time off Training & development Vision insur...
  • 6/21/2024 12:00:00 AM

I
Technical Program Manager
  • Intrepid Solutions and Services, LLC
  • Ashburn, VA
  • Overview: Intrepid Solutions, a CIS Secure company, has an opportunity for a Technical Program Manager to oversee a team...
  • 6/20/2024 12:00:00 AM

C
Controls Project Manager
  • Carrier
  • Ashburn, VA
  • **Country:** United States of America **Location:** CAV03: CCS-Ashburn, VA 21750 Red Rum Dr, Ashburn, VA, 20147 USA Carr...
  • 6/20/2024 12:00:00 AM

V
Technical Services Manager
  • Vulcan Materials Company
  • Herndon, VA
  • Employee Referral Eligible Build Your Career. Build America’s Future. Vulcan Materials Company is the nation’s largest p...
  • 6/18/2024 12:00:00 AM

K
Engineering Technician
  • Kelly Science, Engineering, Technology & Telecom
  • Sterling, VA
  • Engineering Technician / Cyclotron Support Engineer FULL TIME / DIRECT HIRE w/Benefits. 2nd / 3rd Shift. Flexible work h...
  • 6/18/2024 12:00:00 AM

Income Estimation for Technical Service Manager jobs
$128,098 to $170,698