Technical Support Analyst jobs in Auburn, WA

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HOW WE TAKE CARE OF YOU:

• For full time employees, Health, Dental, Vision, 401K with generous matching program, generous paid time off.
• Potential Annual Bonus Opportunity.
• 50% discount at restaurants and retail locations.
• Career advancement opportunities as we are growing!
• For more benefit related information please click

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https://www.tommybahama.com/content/dam/tommy/Career pages/Tommy_Bahama_Benefits_Final_WA.pdf

SET THE COURSE

As part of the IT Service Desk Team - The T2 Support Technician performs a variety of complicated tasks and works closely with the applications, network, server, and engineering teams. Responsible for providing end user software, hardware, and network support. Identifies, researches and resolves technical problems presented through Tier I, II and III support. Documents, tracks, and monitors problems to ensure timely resolution. Also plays a key role in developing new configurations and software deployment packages.

BE THE ISLAND GUIDE

• Install, maintain, and configure customer hardware and software for PC, MAC, network printers and other network devices.
• Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors.
• Create and update technical and procedural documentation related to the installation and maintenance of PCs and MACs.
• Independently design software distribution solutions using available toolset and technical expertise.
• Research, evaluate, and test hardware/software products and systems solutions. Install, configure, and test hardware and software, prepare reports and proposals for service.
• Provide patch management for the distributed environment.
• Provide back-up support as needed for Systems Administrators.
• Configure and maintain Smartphones.
• Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.

• Collaborate with other IT departments to ensure best practices and standards are being followed and the platform technology is being leveraged.
• Other duties as required that may include but are not limited to occasional travel to support new or relocation store/restaurant/Marlin Bar openings

ESSENTIALS FOR LIFE IN PARADISE

• CompTIA A certification or comparable experience required
• CompTIA Network /CompTIA Server or comparable experience desired
• Minimum of 3 years of working experience with computer hardware and software.
• Experience working with a Microsoft-networked computer environment.
• Experience working with Apple products a plus.
• Strong hardware/software/networking trouble shooting skills.
• Strong Windows AD management skills.
• Ability to respond to technical issues in a timely fashion with an emphasis on customer service.
• Ability to manage and prioritize multiple tasks under pressure.
• Excellent verbal communication skills.
• Excellent phone and e-mail etiquette and customer service skills.

PHYSICAL ESSENTIALS FOR LIFE IN PARADISE

• Ability to occasionally lift and/or move up to approximately 50lbs.
• Able to occasionally bend/stoop and or kneel as required
• Able to travel approximately 3% of the time.

Multiple factors will vary the applicable rate of pay for this role, including an individual's experience, knowledge, and skillset, as well as work location and available budget.

Rate Range: $25.78-38.67 hourly

Mahalo (thank you) for your interest in Tommy Bahama!

Mahalo (thank you) for your interest in Tommy Bahama!

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