Technical Support Analyst jobs in Schenectady, NY

Description

For more information, please visit our Careers page: https://www.ssgastro.com/our-practice/careers

Saratoga Schenectady Gastroenterology Associates is seeking an IT Support Specialist to join our IT Team to support hardware, software, and processes. The Specialist will assist with answering staff inquiries and tickets while supporting IT and business projects such as software upgrades, cybersecurity initiatives, hardware rollouts, etc. He/she will act as the backup for support at our surgical center and will become fluent in their processes and systems. He/she will be responsible for learning backend operations including server hardware and software, IT automation processes, and network equipment. The Specialist will create and update documentation as needed to respond to service issues.

We are looking for a highly motivated, friendly, professional, and flexible individual who would embrace opportunity for growth. One who enjoys a challenge and is committed to optimal IT services and expanding their knowledge in the IT and healthcare.

Hours are Monday-Friday 7:30am-4:30pm or 8:00am-5:00pm. This is an hourly position. Overtime applies as needed for nights and/or weekend work. Rotation of after hours on call. Position will be housed in the Burnt Hills location. Occasional local travel to Saratoga and Clifton Park offices as needed to resolve IT on-site issues.

Job Duties

• Provide phone/email/in-person support to staff with the ability to research and troubleshoot IT issues and products and respond in a professional manner
• Become fluent in all business hardware, software, and processes
• Hardware includes Microsoft based workstations, Wyse Thin Clients, Xerox Printers/Copiers/MFP, Scanners, label printers, power systems, network and wireless equipment, medical equipment, Avaya phones, etc.
• Software includes Windows 10/11, Office products, EMR/EHR software, scanner and imaging applications, healthcare related SAAS, Quickbooks, etc.
• Maintain and create documentation for IT systems and processes
• Open communication with vendors for problem resolution
• Contribute to IT-wide project efforts such as installations, implementations and deployments of hardware, software and operating systems
• Conducts IT services and interact with others with exceptional customer service and high standard of ethical behavior which reflects the organizations missions and values
• Develop key performance indicators and perform continuous process improvement
• Maintain exceptional communications with the organization’s leadership and staff
• Adheres, reports, and contributes to safety standards, policies, and procedures
• Assist other IT staff as needed
• Complete other tasks deemed necessary by IT Director or Leadership

Requirements

• Candidates must have 3 years technical support
• Associates degree in related field preferred but not required or technical certificate
• Proficiency in Microsoft Windows 10/11 & Office products required
• Healthcare experience is a plus, but not necessary
• Must have a strong understanding of current technology and the ability to learn new and modern technologies quickly
• Must have excellent written and verbal communication skills
• Excellent customer service, attention to detail, and interpersonal and critical thinking skills required
• Ability to be flexible in prioritizing tasks based on a sense of urgency
• Ability to solve IT issues quickly in a professional manner with strong time-management skills and the ability to multi-task
• Self-motivation and ability to work independently

We offer a competitive salary and comprehensive benefits package including paid vacation, personal, and holidays, medical and dental insurance, 401K with match and Profit Sharing plan.

$30-$35 pr hr

For consideration, submit your resume and references with cover letter and salary requirements