Technical Support Representative jobs in Bowling Green, KY

We are excited to offer a unique opportunity for an ambitious Technical Support / Junior Developer to join our innovative “AI First” software company, specializing in developing cutting-edge AI products. This role is crucial to our Learning Management System and its curriculum. Working in a dynamic, fast-paced startup environment, you will directly contribute to the company's growth and the effectiveness of our AI-driven operations. This position offers immense opportunities for professional growth and impact but comes with the challenge of navigating complex technical issues and meeting the evolving needs of our products and clients. If you're passionate about AI technology, eager to learn, and ready to tackle challenges head-on, this is the perfect role for you. This opportunity could morph into a full-time role.

Essential Duties and Responsibilities:

- Analyze business requirements to understand and address technical needs.

- Customize and configure software solutions to meet specifications.

- Conduct data research and gathering to inform development and support strategies.

- Be part of a team that manages implementation, troubleshooting, and support of our AI software products.

- Collaborate with Curriculum and development teams to integrate new technologies and ensure the compatibility of system components.

- Provide technical support to clients and internal teams, diagnosing and solving software issues.

- Participate in continuous learning and training to stay ahead of emerging technologies.

- Work within the Azure cloud environment, to troubleshoot applications and help with deployment and operations.

- Meet with team members occasionally in Savannah Georgia or if closer meet with team members in the Louisville Kentucky area.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

- Demonstrable knowledge of Python and or JavaScript.

- Strong problem-solving skills and attention to detail.

- Excellent communication and collaboration abilities.

- Willingness to learn new technologies and tools, especially AI technologies.

Preferred Qualifications:

- Previous internship or work experience in a technical support role.

- 1 year working experience in a technical setting, demonstrating practical problem-solving and project involvement.

- Experience with WordPress.

- AI Chatbots.

- automation tools such as Zapier or Make.

- Familiarity with software development practices and databases.

- Proximity to Kentucky or Georgia and willingness to travel as required for meetings and conferences.

Ideal Candidate Traits

- Adaptability to rapidly changing technologies and environments.

- Strong problem-solving skills with a creative and analytical approach to technical challenges.

- Excellent collaboration and communication skills, able to work effectively in team settings.

- A proactive learner, eager to acquire new skills and knowledge in software and IT support.

Opportunities for Career Progression:

This role provides a pathway to significant career advancement within our company, including opportunities to specialize in emerging technologies, and move into development or technical management positions. We are committed to the learning and development of our team, offering ongoing training, mentorship, and support to ensure you can make a meaningful impact on our business and grow professionally.

Company Values and Culture:

Our company culture is built on innovation, integrity, and collaboration. We value creativity and the pursuit of excellence in all we do, encouraging our team members to take initiative and bring new ideas to the table. We are committed to creating a supportive environment where you can develop your career and contribute to a team that’s making a difference.

Application Process:

To apply, please submit your resume, a cover letter detailing your interest and qualifications for the role, and any relevant project or work samples to our careers portal. The application process includes initial screening, technical assessments, and interviews. We value concrete examples of past projects and challenges you’ve overcome, so be prepared to discuss these in detail.

Selection Criteria:

Our selection process focuses on finding candidates with the right mix of technical skills, problem-solving abilities, and cultural fit. Proximity to Kentucky, Georgia or New York, openness to learning new technologies, and willingness to travel are also important considerations. We are looking for individuals who demonstrate a strong potential for growth and the ability to contribute to our team’s success.

Join us and be a part of a team that’s at the forefront of AI technology. Apply today to start your career in technical support and software development!

Job Types: Part-time, Contract, possible full-time

Salary: $20.00 - $23.00 per hour

Expected hours: 20 – 32 per week to start

Compensation package:

• 1099 contract

Experience level:

• 1 year

Schedule:

• Day shift, some nights and weekends

Work Location: Hybrid remote in Kentucky, Georgia, or New York

Job Type: Contract

Pay: $20.00 - $23.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• Professional development assistance

Compensation package:

• 1099 contract

Experience level:

• 1 year
• Under 1 year

Schedule:

• 4 hour shift
• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in Louisville, KY 40229