Technical Support Representative jobs in Fairbanks, AK

UAF's Community and Technical College (CTC) seeks a customer service-oriented person to join our academic technical support team. If you have a strong technology background and love providing technical support to others, this position may be for you. Consider applying today!

Our academic technical support professionals are instrumental in supporting and maintaining the specialized technology used to deliver high-quality instruction through our college's career and technical education programs.

Be prepared to use your communication, active listening, and critical thinking skills daily as you solve computer and technology-related problems faced by our faculty, staff, and students.

To thrive in this role, you must be able to work independently and as part of a team, possess fundamental knowledge of computer technology operating in a network environment, database technologies, and web development technologies, and communicate technical information to technical and non-technical people.

Minimum Qualifications:

Associates Degree in computer technology or three or more years’ experience implementing computer-based technology in a network environment with direct customer relations experience.

Alaska Driver's license and REAL ID compliant ID. Must be able to pass UAF driving test to be certified to drive University vehicles and maintain a driving record in compliance with UA Safe Driving Criteria.

Position Details:

This position is located on the CTC campus in Fairbanks.  The successful candidate will be working in-office as well as provide technical support to faculty and staff throughout CTC's varied instructional locations. This is a full-time, 12-month, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 79, based on education and experience.

To ensure consideration, please apply before 11:55pm Alaska Standard Time on April 21, 2024. Applications will be reviewed on a rolling basis until a successful candidate is identified. 

To complete your application packet please attach:

• A comprehensive resume.
• Cover letter outlining your qualifications for the position.
• Three professional references (include the name, address, email and phone number for each reference as they may be contacted during the selection process.)

*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction.  Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

If you have any questions regarding this position, please contact Dianna James, UAF CTC HR Coordinator, at drjames3@alaska.edu or 907-455-2863.

*Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus.  The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.  

Access to the reports is available at:

UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. 

UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu.

UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.