Part-Time IT Technical Support Representative
Rexburg, ID - Part-time,
Becklar's mission is to create solutions for a safer world through our innovative technologies and caring people. Becklar is the parent company of AvantGuard Monitoring and Freeus. AvantGuard is one of the largest and fastest growing monitoring companies in the nation. We monitor alarms (security, fire, medical, IoT, and more) throughout the nation for over 1.7 million subscribers every day. Freeus is an award-winning wholesale provider of IoT products and platforms to give people peace of mind and safety inside and away from the home, and we are shaking up the industry in the PERs space. What makes us stand out is that at Becklar We Care F.I.R.S.T. In other words, we're Fun, Innovative, we value Relationships, we give great Service, and we work together as a Team to extend Trust to those around us.
About this Position: Under direction of the IT Support Supervisor, in this role you will perform all Internal support tasks to ensure the proper operation of IT related equipment and services. This includes receiving, prioritizing, documenting, and actively resolving end user requests promptly and professionally. This role will also perform scheduled preventative maintenance on enterprise systems as well as actively monitor and triage system alerts.
Reasons You'll Love Becklar
What You'll Do:
Skills Needed:
Ability to work part-time between the hours of Monday-Friday 8am-5pm.
High school diploma required, associate degree or actively pursuing a degree in a related area and/or 2 years’ experience in the IT field strongly preferred.
Knowledge of basic computer hardware and software, including servers, desktop, laptop, firewalls, routers, switches, AP’s, telephony, printers, and cabling strongly preferred
Experience with Microsoft operating systems and Office Suite required
Ability to provide outstanding customer service
Prior ITIL Foundation experience is beneficial
Knowledge on Macs preferred
Must be able to interface directly with users with a wide variety of technical skills in a professional manner
Possess a close attention to detail
Highly self-motivated and directed
Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status