Technical Support Representative jobs in Waco, TX

Job Role : L2 – Technical Support – Network Smart Hands and Feet

Location : Waco ,TX

• Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Palo Alto Firewalls and other compute technology like Storage, VMWare.
• Basics knowledge / understanding of assigning switch ports to specific VLANs
• Patch phone ports to switch as needed.
• Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
• Troubleshoot and replace network switch chassis blades when required.
• Adding memory/flash to an existing Non-End User Devices or Device;
• Patching, moving an existing switch or router;
• Racking and patching any new Non-End User Devices or Devics
• Basic troubleshooting of VOIP phones (knowledge on basic configuration
• Troubleshooting of MTR devices (Video Equipment)
• Decommissioning a single Non-End User Devices or Device, including verifying the impact of such decommissioning and/or shutting the Device down;
• Installing new, or moving existing, access points for coverage expansion – No higher than usage of a 6 foot ladder; however for higher ladder parties shall mutually discuss and agree.
• Conducting Site surveys, including asset inventory validation;
• Conduct WLAN surveys; installing, decommissioning or moving WAP;
• Installing, decommissioning or moving WLC;
• Installing, decommissioning or moving Smart Edge;
• Installing or decommissioning Firewall;
• installing, decommissioning or modifying WAN acceleration; Installing, decommissioning or modifying the VPN Gateway;
• Granting Site access for the Customer’s third parties.
• The onsite Technician may also be required to conduct conference room equipment upgrades where they are swapping devices and following the provided step-by-step processes. Detailed instructions and support will be provided prior to technician conducting this work.
• Good to have understanding of any Data Center Infrastructure Management Application
• Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
• Basic knowledge about Hardware like Servers, Storage devices
• Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux
• Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
• Should be able to perform IMACD Installation, Move, Add, Change, and Disposal Services of the Data Center, network equipment’s
• Engineers should have hands on experience in large/medium enterprise Data Centers or hosting sites consisting of Servers, Storage and Network devices
• Engineers should have all local language proficiency and communication ability in English is mandatory
• Engineers should have minimum 3-5 years experience in above mentioned area

Thanks & Regards

Mavin

Job Type: Contract

Schedule:

• 8 hour shift

Work Location: On the road