Technical Support Representative jobs in Worcester, MA

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Technical Support Representative
  • BEPC Inc
  • Marlborough, MA FULL_TIME
  • BEPC Inc is seeking a Technical Support Representative Marlborough MA area!
    W2 contract: 6-months w/ possible opportunity based on business needs and performance
    Benefits: Medical, Dental, Vision & Life Insurance
    Pay Rate: $28-36/hour. Please note that the actual rate will be determined by the manager after the interview if an offer is made.
    Schedule:
    • Typical shift: Monday to Friday, 8am-5pm (excluding holidays).
    • open to all US time zones, but must be able to work between the hours of 7am - 7pm EST.
    Job Summary: We are currently seeking a motivated and customer-oriented Technical Support Representative to join our team. As a Technical Support Representative, you will provide exceptional technical support and service to customers for our Surgical Portfolio. This is a remote position open to candidates in all US time zones, with a requirement to work between the hours of 7am - 7pm EST. The position is initially for a 6-month term to backfill for another department. If you have a strong background in customer support, excellent communication skills, and a passion for delivering high-quality service, we invite you to apply.
    Responsibilities:
    • Provide technical support and service to customers via phone and email for our Surgical Portfolio.
    • Troubleshoot and diagnose technical problems using remote diagnostic tools.
    • Deliver consistent, high-quality support to both external and internal customers.
    • Take ownership of reported issues, demonstrate empathy, and manage them through to completion.
    • Document, track, and manage all support requests, communications, and actions in the Complaint Management System (SalesForce, Oracle).
    • Follow established support processes and best practices to ensure compliance and positive customer experiences.
    • Ensure timely resolution of all customer requests, escalating issues as needed.
    • Collaborate with team members and departments to facilitate problem resolution.
    • Utilize the Knowledge Base (KB) for research during problem resolution and contribute to its growth.
    • Stay current with product knowledge through training and self-study.
    • Escalate service issues and concerns to management when necessary.
    • Identify and embrace opportunities for continuous improvement.
    • Adhere to the company's quality and regulatory compliance requirements.
    Required Skills:
    • Working experience or knowledge of customer support processes and best practices.
    • Excellent customer service and interpersonal skills.
    • Strong verbal and written communication skills, with the ability to convey complex information effectively.
    • Proven ability to multitask, work under pressure, and thrive in a fast-paced environment.
    • Strong analytical and problem-solving skills.
    Required Technologies:
    • Proficiency in support tools such as CMS (SalesForce), Box, Agile, and Oracle systems.
    • Strong knowledge of Microsoft Office products including Outlook, Word, Excel, and PowerPoint.
    Education Requirements:
    • Bachelor's degree or 5 years equivalent working experience.
    BEOCS
  • 1 Month Ago
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Financial Aid and Program Support for Practical Nursing
  • Montachusett Regional Vocational Technical School
  • Fitchburg, MA FULL_TIME
  • JOB GOAL: To efficiently administer Title IV financial aid and provide support for the operation of the Practical Nursing Program. PERFORMANCE RESPONSIBILITIES: Responsibilities specific to the Financ...
  • 9 Days Ago
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Financial Aid and Program Support for Practical Nursing
  • Montachusett Regional Vocational Technical School
  • Fitchburg, MA FULL_TIME
  • JOB GOAL: To efficiently administer Title IV financial aid and provide support for the operation of the Practical Nursing Program. PERFORMANCE RESPONSIBILITIES: Responsibilities specific to the Financ...
  • 9 Days Ago
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Technical Support Associate - Healthcare
  • Hub International
  • Holliston, MA OTHER
  • About HUB Join our Stevie Award Winning Team at HUB International! When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broa...
  • 3 Days Ago
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Technical Support Engineering Assistant
  • Spire Metering Technology LLC
  • Marlborough, MA FULL_TIME
  • Spire Metering Technology offers one of the broadest, most affordable lines of flow measurement and energy metering products in the industry today. Through continuous innovation, we transform complex ...
  • 3 Days Ago
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HVAC Technical Support & Trainer
  • Marcone HVAC
  • Worcester, MA FULL_TIME
  • Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic Technical Support Specialist associate who seeks to bring their A game to ...
  • 12 Days Ago
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0 Technical Support Representative jobs found in Worcester, MA area

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Technical Support Specialist
  • 3Play Media, Inc.
  • Boston, MA
  • **Technical Support Specialist** at 3Play Media 77 N Washington Street, Floor 2, Boston, MA 02114 ****About the Job**** ...
  • 5/6/2024 12:00:00 AM
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Technical Support Specialist
  • Planet Technology
  • Boston, MA
  • Job: Entry Level Technical Support/AV Tech Planet Technology has partnered with a Boston based company to locate an Entr...
  • 5/4/2024 12:00:00 AM
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Technical Support Specialist
  • Planet Technology
  • Boston, MA
  • Helpdesk Specialist- Tier 2 Onsite in Boston, Contract- Potential for extension and/or conversion Preferred: Entry-Level...
  • 5/4/2024 12:00:00 AM
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Technical Support Specialist
  • ALCOR Scientific
  • Smithfield, RI
  • Summary: ALCOR Scientific, LLC is a leader in innovative products for the medical device industry. We are in Smithfield,...
  • 5/4/2024 12:00:00 AM
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Technical Support Technician
  • US Tech Solutions, Inc.
  • Smithfield, RI
  • Job Title: Technical Support Technician Job location: Smithfield, RI 02917, Full-Time Duration: 10 months Employment Typ...
  • 5/3/2024 12:00:00 AM
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Technical Support Specialist
  • Vaisala
  • Boston, MA
  • . ** Technical Support Specialist** Our Vaisala solutions contribute to societies and peoples lives in over 150 countrie...
  • 5/3/2024 12:00:00 AM
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IT Technical Support Specialist
  • Automated Health Systems, Inc.
  • Marlborough, MA
  • IT Technical Support Specialist at Automated Health Systems Job Description Automated Health Systems, a dynamic and entr...
  • 5/2/2024 12:00:00 AM
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Technical Support Specialist
  • Smartsheet
  • Boston, MA
  • NameProviderPurposeExpiryTypedebug [x13] This cookie is used to detect errors on the website - this information is sent ...
  • 5/2/2024 12:00:00 AM
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About Worcester, Massachusetts

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Technical Support Representative jobs
$45,684 to $58,705
Worcester, Massachusetts area prices
were up 1.6% from a year ago
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What does a Technical Support Representative do?

Technical Support Representative in Austin, TX
Communicate with end user at their level of expertise to solve problems via face to face interaction, telephone, remote pc applications and/or e-mail.
January 13, 2023
Technical Support Representative in Chatsworth, CA
Check data accuracy in orders and invoices.
April 27, 2023
Technical Support Representative in Columbia, SC
Monitor and report on activities and provide relevant management information on any outstanding issues.
December 08, 2022
Document all issues and resolutions, as well as stay in constant communication with clients regarding the progress of their case.
April 03, 2023