Technician Supervisor jobs in the United States

Department Technician 7-E9 - BPHASA Provider Inquiry
  • Food Service Supervisor - 9
  • Lansing, MI FULL_TIME
  • Salary
    $21.48 - $29.50 Hourly
    Lansing, MI
    Job Type
    Permanent Full Time
    Job Number
    Health and Human Services - Central Office
    Opening Date
    Closing Date
    7/22/2024 11:59 PM Eastern
    Bargaining Unit

    Job Description

    This position is being reposted to obtain more applications. If you've applied for this position within the last two months, you do not need to reapply to be considered, and your application is still valid.

    This position answers incoming e-mails and transferred calls from a toll free telephone number regarding all aspects of the Medical Assistance Program. Primary concerns of inquiries deal with policy, procedure, coverage, billing, and managed care. The job responsibilities include researching verbal and written inquiries received from medical providers, qualified health plans, community agencies, the general public, and professional and administrative staff. On a daily basis the employee must update his/her program knowledge by reviewing memos, bulletins, letters, email messages, etc.. This new information must be incorporated into his/her daily use by understanding how it impacts the customer. This position identifies researches, and reports problems or discrepancies with the computerized claims processing system, published program policy, and internal procedures.

    To be considered for this position you must:
    • apply for this position online via NEOGOV;
    • relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
    • attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
    • attach a cover letter.
    • if applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.

    Required Education and Experience


    Possession of a high school diploma or a GED Certificate.

    Departmental Technician 7

    One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.

    Departmental Technician 8

    One year of experience as a technician or paraprofessional equivalent to the entry level in state service.


    One year of experience performing administrative support activities equivalent to the 8-level in state service.

    Departmental Technician E9

    Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.


    One year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service.

    Alternate Education and Experience

    Departmental Technician 7

    Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.
    Departmental Technician 8
    Possession of a Bachelor's degree may be substituted for the experience requirement.
    Departmental Technician E9
    Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement.

    Additional Requirements and Information

    The physical location of this position is 400 S. Pine St., Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered.

    Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.
    Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:

    • A secure work location that allows privacy and prevents distractions.
    • A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
    • Suitable lighting, furniture, and utilities.
    The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises.

    If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement. Reinstatement is not guaranteed or required.

    Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

    As a Condition of Employment:
    this position requires successful completion of a background investigation and a criminal records check.

    The Department of Health & Human Services reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

    For information about this specific position, please email Please reference the job posting number in subject line.

    Follow us on LinkedIn

    MDHHSJobs #MDHHSjobs #Veteranfriendly #Careerswithpurpose #CommunityHeroes

    MDHHS is proud to be a Michigan Veteran’s Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.

    State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
    More details on benefits for our new hires are below:

    Rewarding Work: State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state’s military and veterans; rebuild our state’s infrastructure; or support other state agencies through our fiscal, IT, and HR systems.

    Insurance Benefits: The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees’ annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at

    Retirement Programs: The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state’s contributions fully vest after just 4 years. More information is available at

    Vacation and Sick Leave: Eligible full-time employees receive between 15 and 35 personal days and 13 sick days per year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.

    Paid Parental Leave: Eligible employees can take 12 weeks of paid leave immediately after a birth or adoption to allow needed time together at home with a new child.

    Paid Holidays: Eligible employees receive 13 or 14 paid holidays each year including New Year’s Eve and Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.

    Bonus Programs: Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.

    Military Pay Differential: Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.

    Tax-Advantaged Programs: In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.

    Student Loan Forgiveness: Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Information to help determine if you could qualify is available from the U.S. Department of Education.

    Tuition Reduction: Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.

    Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.

    Alternative and Remote Work Schedules: Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.

    Great Lakes and Great Times: Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan’s affordable cost of living, you can explore all that Michigan has to offer.

    Updated: 2/28/24

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Income Estimation for Technician Supervisor jobs
$62,411 to $79,217