Technology Consultant jobs in Hampton, VA

Job Summary
The Supervisor of Technology Operations is responsible for the enterprise-wide administration of the division?s technology information systems and services to include: the implementation, maintenance, and administration of the school division?s core network and systems infrastructure, client computing environment, mobile devices, printing, audio-visual systems, and building fire and security systems. Manages the day-to-day operations of the technology infrastructure, technical support, network services, and systems administration teams to ensure high-availability of systems and infrastructure through effective and efficient administration of maintenance and support activities. Utilizes industry best-practices to establish departmental procedures and measurable performance metrics with the primary objective of providing outstanding customer service, technical support, and core systems reliability. This position has oversight for the Technology Support Services, Information Systems Services, Technology Infrastructure, and Network Engineering departments.

Essential Duties
1. Manages the day-to-day operations of the technology infrastructure, technical support, network services, and systems administration teams to include technical support, network management, fiber optic
backbone, data centers, software and hardware systems maintenance, database management, telecommunications, teleconferencing, audio visual equipment, and fire and security alarm systems maintenance.
2. Directs the work of the division?s technology support staff, network engineers, information systems administrators, and database professionals to ensure high-availability systems, services, and infrastructure through effective and efficient management of maintenance and support activities. Utilizes industry best-practices to establish departmental procedures and measurable performance metrics with the primary objective of providing outstanding customer service through systems reliability and uptime.
3. Accomplishes division information technology goals and objectives by communicating job expectations; planning, monitoring and appraising job results, coaching, counseling and disciplining employees, initiating, coordinating and enforcing system policies and procedures.
4. Oversees the development and implementation of hardware and software refresh schedules for each assigned area to promote the timely and fiscally responsible replacement of equipment, systems, and applications to prevent the degradation and/or interruption of technology-related services. Assists functional area supervisors and coordinators with the development of budgetary input to support said refresh schedules.
5. Develops contingency plans to cover various systems failure scenarios and applications software systems recovery and restoration procedures.
6. Provides quality assurance (QA) and configuration management (CM) oversight on all NNPS technology projects. Tasks and responsibilities include identifying and implementing QA and CM process improvements, monitoring and tracking enterprise information systems issues and modification requests, assessing and prioritizing system enhancements, upgrades and maintenance to reduce risk and maintain systems availability, interpreting and ensuring consistent application of school division policies and procedures within all NNPS information systems.
7. Evaluates new system hardware and software configurations, installations, software and vendor packages for items such as feasibility, user compatibility, performance and cost. Assists in development of long-term strategies for growth and maintenance of departmental resources.
8. Collaborates with management to evaluate and improve business processes and arrive at cost effective solutions. Ensures Enterprise systems best practices are maintained throughout the organization, ensuring continued integrity of the system functionality and associated transaction level internal controls. Monitors workflows, business processes and applications for opportunities to enhance, automate and expedite process improvements.
9. Evaluates, researches, and makes recommendations regarding current and evolving technology infrastructure and client computing system.
10. Oversees all activities related to the school division?s client computing, mobile devices, printing and related equipment support operations.
11. Maintains subject-matter expertise in technology infrastructure, equipment, and systems; including information security and data governance.
12. Establishes, interprets and enforces policies and operating procedures related to technology infrastructure and client computing services.
13. Develops appropriate training program for assigned staff.
14. Provides project leadership and quality assurance for significant technology initiatives. Responsibilities may include establishing priorities, specifications and approaches, organizing, staffing and scheduling, working with others to complete the project, and monitoring progress to remain within budget and time constraints.
15. Regularly confers with internal and external departmental system programmers, system analysts, network and system administrators, and functional managers regarding current and prospective systems changes and future needs.
16. Directs division-wide audits and inspections of schools and facilities to observe activities and identify/review technical operations; and recommends changes as necessary.
17. Plans systems implementation projects throughout the school division and provides overall coordination and project direction on major technical acquisitions, implementations, and conversion efforts.
18. Analyzes and interprets status reports, service level benchmarks, key performance indicators, and operational metrics for assigned systems.
19. Defines network bid and RFP technical requirements to ensure appropriate service provisions.
20. Models nondiscriminatory practices in all activities.

Other Duties
1. Maintains a current knowledge of rapidly changing computing technology.
2. Performs any other related duties as assigned by the Director II, Technology, or other appropriate administrator.

Minimum Qualifications (Knowledge, Skills and/or Abilities Required)
- Prefer a bachelor's degree in computer science or a related field and significant experience in computer, systems infrastructure, and network support. Significant work experience (15 years or more) in the field of Information Technology will be considered in lieu of education.
- Must possess a comprehensive knowledge of the principles and practices with planning and supervising technical support initiatives and be able to demonstrate experience in managing a Microsoft Windows Client computing environment.
- Must possess a working technical knowledge of Microsoft servers, TCI/IP Ethernet networking and protocols.
- Must possess demonstrated successful experience in project planning and management (e.g., new installations, upgrades) involving multiples customer sites.
- Experience in the design of client and server networks and the communication protocols and parameters for user authentication, user and client policies, and server and service access and communication.
- Experience in writing system documentation, system specifications, system requirements, project plans, presentations, correspondence, studies, reports, and training materials.
- Be able to demonstrate ability to properly develop and maintain accurate documentation.
- Must possess the ability to establish and maintain effective working relationships with departmental peers, departmental technicians and specialist, and all customers served.
- Must have the ability to direct the efforts and evaluate the work of assigned staff.
- Must have the ability to effectively explain complex technical concepts to both technical and non-technical personnel.
- Must possess a valid Virginia driver?s license with a good driving record.