Technology Research Analyst jobs in Richmond, VA

Two days onsite in Richmond, VA
Long term project- 12 months

As a team member, the PeopleSoft Business Analyst will be responsible for supporting the application from the Tier 2, or functional, perspective. The role will be required to take the lead on help desk tickets, including troubleshooting the software, documenting issues for the development team, and helping end users with "how to" type questions.

The resource must be well-versed in the standard system development life cycle, including the design, development, and testing of system objects (Reports, Interfaces, Conversion programs, Extensions/Modifications). The resource must have a background working with the PeopleSoft HR module, but they will be trained by the project team as part of their onboarding process.

The Business Analyst is part of a larger post-production support team and will work closely with a Tier 3, or developer counterpart responsible for making system changes and unit testing the application based on the design material produced by the Business Analyst. Upon successful completion of unit testing by the developers, the Business Analyst will be required to system/regression test the code changes before submitting them for migration. Additionally, the Business Analyst will be responsible for updating job aids and potentially overseeing changes to training materials resulting from changes to the system. The Business Analyst will report to a team lead and is expected to provide detailed, accurate, and timely status of tasks, issues, and help desk tickets being worked.

In addition to excellent functional skills, the Business Analyst is expected to be able to become technically proficient in PeopleSoft quickly after onboarding. The role requires the use of PeopleTools, the ability to read (not write) SQL and PeopleCode, the ability to document appropriate system test scenarios, and the ability to develop a wide range of communications. Finally, the role requires excellent verbal and written communication skills.