TECHNOLOGY SUPPORT ANALYST jobs in Albany, NY

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

*You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Job title: Desktop Support (On site)

• Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals
• Handle stockroom of peripherals and laptops, providing quarterly audits and disposal as advised by the business
• Answering to customer inquiries and providing support at Tech Lounge.
• Solving computer issues and prioritizing customer inquiries.
• Installing new programs, handling updates and providing technical support.
• Hands and feet support for network, server and conferencing teams
• Installing, maintaining, and solve required client software and hardware, whether onsite or remotely.
• Proven knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests
• Experience with a ticketing system- ServiceNow
• Encouraged to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
• Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
• Must constantly update their knowledge and skills to complete job responsibilities efficiently.
• Analyze, fix and repair a wide variety of PC & MacOS problems related to hardware and software
• Assist in developing and recording improvements to current processes
• Provide technical support for events, video conferencing, and audio/visual setups.

The base annual salary for this position is between $37,800 to $68,500 depending on experience and other qualifications of the successful candidate.

Applications will be accepted until December 11th, 2024.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.