Description

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

Role Summary:

Under the general supervision of the AVP of Infrastructure and Operations, the IT Field Support Analyst provides support to credit union staff in the use of office automation products, company provided computers, on-line application systems and user-based peripherals. The position will also support end user tools that support the exchange of information and collaboration between users and department. They will ensure all systems are functioning properly, secure, maintained, and support the mission and goals of the credit union. Additional responsibilities include, but are not limited to, installation of service packs, patches, updates and or upgrades; working with vendors, departments, or end users in configuring software to meet various requirements and business needs.

What You Will Be Doing:

1. Field Support services including but not limited to:
   • Desktop and laptop refreshed for back-office facilities.
   • Branch technology refreshes to support technology lifecycle management.
   • New Branch buildouts and branch upgrades.
   • Help Desk – Provide primary tier 2 support of service desk communication and tickets.
2. Perform troubleshooting, maintenance, and repair of PCs, printers, peripherals, and other miscellaneous hardware. Coordinate with vendors as necessary to obtain next level support.
3. Mitigate issues in a timely manner, reporting all instances to management.  Setup and maintain hardware images for timely installation of client systems.
4. Provide timely and efficient support of Microsoft and non-Microsoft applications to users.
5. Install end-user hardware and PC software; ensure that credit union employees know how to care for and maintain their terminals, printers, and PCs and understand procedures for data backup, network access, etc.
6. Ensure internal service standards, computing standards, internal controls, security initiatives, and disaster recovery plans are implemented and followed as necessary.
7. Escalate and/or inform Credit Union management staff of issues pertaining to impaired performance or outages that affect delivery of services to members and/or employees.
8. Coordinate with other Information Technology (IT) staff to resolve hardware, software and network problems.
9. Maintain inventory of hardware and software. Ensure administrative control over the end-user hardware and software assets of the credit union.
10. Work with enterprise ticketing system to ensure cases are submitted and resolved according to documented SLAs.

About You:

1. Ability to organize, prioritize and manage multiple complex tasks.
2. Ability to effectively communicate ideas and information, both orally and in writing.
3. Strong customer service skills and good telephone manner.
4. Ability to solve problems and exercise sound judgment when performing duties and working with members.

Qualifications

What You Will Need:

1. Two-year college degree. The major course of study being Network Administration, Computer Science or related major desired. The equivalent completion of specialized courses in the area of information technology and additional related experience shall be recognized as an equivalency to education requirements.
2. Zero to 4 years of similar or related experience.
3. Expertise with the functionality of Microsoft Windows 10 and Office 365. Highly knowledgeable of computing hardware, software, and standard office equipment.
4. Knowledge of Windows Servers, TCP/IP Networking, DHCP, WINS, DNS, VMWare, and Microsoft Active Directory including group policies, Azure and Exchange strongly desired.
5. Ability to solve problems and exercise sound judgment when performing duties and working with members.
6. Ability to quickly grasp and adapt to changes in technology, evolving and new technologies.
7. Ability to organize, prioritize and respond simultaneously to multiple tasks and requests.
8. Ability to effectively communicate ideas and information, both orally and in writing.
9. Ability to analyze and report information and recommend achievable process improvements.
10. Ability to discuss technical issues effectively with other data processing professionals as well as non-technical users.

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs

Salary Range:

$28.16-$42.24

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)