Telecommunications Analyst jobs in Baltimore, MD

Wanted: An experienced Telecommunications Analyst with demonstrated expertise and extensive management experience in VoIP with Avaya and Cisco technologies and systems administration (RHEL and Microsoft).  

As a Telecommunications Analyst, you will:

• Work with the latest, cutting edge technology.
• Work with a team of driven, supportive and highly skilled professionals.
• Receive a robust benefits package that includes Employee Stock Ownership Plan!
• Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.

A week in the life of a Telecommunications Analyst:

• Build trunk groups and make route pattern AAR/ARS changes. 
• Perform daily customer moves, add, change, and delete (MACD) operations and support. 
• Consolidate stand-alone Call Management Systems (CMS) into one Enterprise CMS for centralized reporting and reduced maintenance costs. 
• Provide Windows 2012R2/2016 and Linux administration: patching, upgrades and monitoring for 200 servers (Dell, HP, IBM) and 1000 user. 
• Upgrade Avaya and Cisco telecommunication systems; maintain operating systems. 
• Perform changes in container-based technology – OpenShift. 
• Leverage soft phone applications for remote call center agent’s business continuity and disaster recovery plan. 
• Design, test, and deploy VDN/vector logic, routing, and call treatment based on business requirements. 
• Perform web server configuration/service management of Apache.  
• Deploy Avaya soft phone (One-x Communicator) and IP hard phones as a corporate service for work at home and hoteling employees. 

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100 locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:  

• Forbes National Best Midsize Companies 2021
• Energage National Best Workplaces, National 2021
• Washington Post Best Workplaces, 2021

Veteran Hiring Awards:  

• U.S. Department of Labor Hire Vets Medallion  
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners.  The salary range for this position is $70,000 - $90,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.

• A minimum of 7 years of recent and relevant experience.
• MCSA & RHCSA (RHEL 8) certifications.
• Domain expertise: VoIP, Web Services, Operating Systems, Data Center Support, Networking, Security.
• Technical skills: PBAX and VoIP communications (Avaya, Cisco), Avaya Virtual Platform, Apache Tomcat, IIS, Nginx, Windows 2012/2016 R2, AIX, RHEL 6.7 & 8, Ubuntu, Red Hat, MS Windows Server/Azure/SCCM, HP, Dell/EMC, IBM, F5, Red Hat Satellite, IBM Big Fix, Cisco, Palo-Alto, Mojo, McAfee DES, BitLocker, Nexpose, CrowdStrike, Bluecoat, SEPM, Avaya (Red) Aura Configuration Manager, ESS, LSP, AES, & CMS administration. 
• Other preferred certifications: CompTIA, MCP/MCSA.
• A Bachelor’s degree from an accredited college or university in information technology management or a related field preferred but not required.
• Previous Transportation Security Administration (TSA) personnel clearance preferred but not required. 
• Prior experience with and knowledge of TSA’s mission priorities, systems, and applications preferred but not required.
• Strong written and oral communication skills.  Ability to coordinate across large groups of people at multiple levels