Telecommunications Analyst jobs in Cape Coral, FL

The City of Fort Myers strives to be an employer of choice and most of our employees turn jobs into long term careers.  The salary shown in the job description is the full range for this position from entry to later career.   

Please note: All candidates will be hired in at the "Trainee" rate, regardless of experience.

TCO II Trainee: $22.45/$46,696.00        

TCO II after completion of training period: $23.28/$48,422.40

Perks and Benefits

• Free city-paid employee health coverage, additional for spouse or family
• 3 weeks Paid Time Off (sick & vacation)
• 13 paid holidays
• Pension plan & optional Deferred Compensation 
• City-paid life insurance
• Optional Vision, Dental, and Disability Insurance
• Tuition reimbursement
• On-site Gym facility
• And much more!

• Receives and responds to emergency and non-emergency calls including enhanced 911, and non-emergency calls from the public and area public safety agencies via telephone, radio systems or the computer aided dispatch (CAD) system.
• Operate a variety of communications equipment to include Computer Aided Dispatch System (CAD), Records Management Systems (RMS), radio systems, FCIC/NCIC Teletype System, telephones, fax machines, computer systems, and other communication equipment.
• Processes and evaluates information received, prioritizes calls and dispatches required units and/or other agencies in accordance with established procedures.
• Monitors and maintains status, location, and activities of police units via police radio frequencies.
• Create and maintain automated or manual logs of public safety communications activity;
• Accesses and enters sensitive data in NCIC/FCIC databases; receive requests for information regarding vehicle registration, driving records and wants/warrants, enters and maintains files for persons or property pending apprehension/recovery and provides pertinent data to patrol officers and/or detectives.
• Maintains appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Keeps informed of departmental regulations, policies and procedures.
• May assist in providing on-the-job training for Police Dispatchers and Call Takers and submit progress reports and evaluations of trainees.
• This position requires regular and reliable attendance and the employee's physical presence at the workplace.
• Performs other duties as assigned.

• Knowledge of modern office procedures, methods, and equipment including computers, typewriters, printers, copiers, and telephone answering devices.
• Skill in multi-tasking and making quick decisions under stress.
• Skill in oral communications and listening for effective understanding, expression and clarity.
• Must be able to operate necessary equipment, including Computer Aided Dispatch System (CAD), FCIC/NCIC Teletype System, personal computer, radio systems, multi-line telephone system, copier, facsimile machine, and other standard office equipment.
• Must have the ability to work twelve hour rotating shifts, including nights, holidays, weekends and during emergencies.
• Ability to perform under stress when confronted with individuals acting under stress and in emergency or life-threatening situations.
• Ability to remain non-judgmental when receiving information
• Ability to communicate compassion and empathy consistently.
• Ability to apply sound judgment and interpretation based on acquired knowledge in circumstances where limited standardization exists.
• Ability to exercise discretion due to the sensitive and confidential nature of information processed.
• Ability to draw valid conclusions in task processing and prioritization.
• Ability to handle multiple diverse task simultaneously while maintaining an attention to detail for ensuring accuracy in task performance.
• Ability to understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Ability to understand, interpret and apply general and specific administrative and departmental policies and procedures.
• Ability to work under steady pressure with frequent interruptions and a high degree of public contact by phone.
• Ability to demonstrate an awareness and appreciation of the cultural diversity of the community.
• Ability to establish and maintain effective working relationships.
• Must be able to communicate effectively with the public, and remain calm under stressful and non-stressful conditions.
• Must be able to convey verbal information in a clear, concise and intelligent manner.
• Written communications must be accurate, concise, legible and timely.

• High School diploma or GED.
• Must be 18 years of age or older
• Must take and pass a typing test.
• Mandatory Drug/Alcohol Testing required.
• Must submit to a complete background investigation including fingerprint check, polygraph (lie detector), and psychological evaluation and found to be of good moral character.