Telecommunications Director jobs in Salt Lake City, UT

We pride ourselves on resilience, innovation, and taking bold steps to serve our customers, employees, and clients. Over the years, our commitment has only deepened, and we continue to stand out through our dedication to fostering camaraderie, mutual respect, and inclusivity. These core values unite our Client Services team and set us apart from the competition.

As a Client Services Associate, you'll be the key point of contact, assessing eligibility, processing orders accurately, and fostering trust-based relationships with customers who are ready to explore our recommended products and services. Our goal is to consistently exceed expectations by delivering service that leaves every customer feeling valued and understood. We extend the same care and attention to our team members, offering professional and personal support to help them grow and succeed within our organization.

We are seeking a driven individual with a passion for building a long-term career as a Client Services Associate.

Key Responsibilities:

• Understand each customer's unique needs and tailor solutions that highlight the benefits of our products, services, and enrollment process.
• Gather and analyze customer data to recommend products or services to management.
• Contribute to team success by supporting office goals and ensuring efficient operations.
• Foster customer loyalty through exceptional listening, relationship building, and in-depth knowledge of our offerings.
• Communicate with empathy and sincerity while efficiently processing customer orders.
• Use available tools and strategies to proactively address customer needs, aiming for a seamless resolution on first contact.
• Meet and surpass performance metrics set by Senior Management, including customer satisfaction, sales results, quality standards, compliance, and productivity.

Qualifications We Seek:

• High school diploma or equivalent required; college degree or active pursuit preferred.
• Demonstrated success in customer service and consultative sales roles.
• Strong collaboration skills, with the ability to work closely with the Client Services team to meet shared goals.
• Genuine passion for connecting with people and building authentic relationships.
• Thrives in a dynamic, fast-paced (and fun!) environment.
• Dependable and able to commit to full-time, flexible hours.
• Intuitive, mindful, and grounded with a desire to keep learning.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Salt Lake City, UT: Relocate before starting work (Required)

Work Location: In person