Terminal Manager - Small jobs in Stamford, CT

We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.

We started our journey by providing smart and simple payment processing tools and products but haven't stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.

Our mission is to give companies the tools they need to change the future of their business.

This role is involved in the client boarding, terminal programming and deployment, payment gateway configuration, and customer service of Payarc's merchant customers. This position directly supports the Client On-Boarding Manager and the executive team. This position will perform customer service activities for merchant clients including merchant boarding, terminal building, client communication, troubleshooting technical issues, along with assisting other customer service functions and general support activities.

Responsibilities

• Board approved merchants in proprietary software application including pricing profiles and reserves utilizing rules-based case studies
• Program various payment terminals and perform test transactions for customers to be able to accept payments for their business by creating a method for the merchant to accept credit cards
• Program gateway profiles to enable merchants to accept credit cards through a card not present method using their knowledge of the business to determine the correct program
• Troubleshoot technical issues by researching issues using the expertise learned during training, and not only determining the root cause of the issue, but be able to solve the issues independently
• Provide remote technical customer service to existing clients over the phone and email
• Individually be able to analyze an account and determine the best way for them to process sales
• Ability to manage over a dozen software applications and be able to analyze potential issues and solve for client solutions
• Work closely with new merchants to train them on all of the systems Payarc offers, making sure that the merchant feels comfortable using each individual program and has a strong understanding of all aspects of the business
• Create case studies based on new technical support issues that arise
• Other duties as assigned.

Required Qualifications

• Strong organization skills
• Self-Motivated
• Works well with teams
• Build solutions/problem solver
• Extremely detail oriented
• 6 months of relevant experience
• Proficient in Microsoft Word/Excel

Education Requirements

• High school degree
• College preferred

Equal Opportunity Employer

PM22

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