Top Computer Operations Executive jobs in Ann Arbor, MI

Job description

Jafferson Computers is an owner-operated computer and technology service shop. We have been serving the Ypsilanti/Ann Arbor area since 2002. Our guiding vision is a world without technology-induced stress. To achieve this we focus on the human element of tech. We work closely with our customers to make sure they are getting what they want out of the devices in their life, whether they are computers, printers, phones, or other electronic devices. We don’t just repair computers, we solve problems and find solutions.

We are looking to expand our team with individuals passionate about Information Technology and helping people. Raw technical skill and knowledge is not as important as problem-solving ability, the desire to learn & to grow, and good customer service skills. You will be trained on our processes and systems, and encouraged to expand your skill-set and pursue your professional interests. This would be a good opportunity if you are in school, fresh out of school, or considering a career change.

We are a small business, so our work environment is flexible but focused. Whether it is technical work, helping customers, maintaining our workspace and tools, or working to grow our business and customer base, there is always a new challenge at hand. If you are passionate about computers & technology and driven to help our customers, you are a good fit for our team. Due to the pandemic, we are currently requiring all associates to be fully vaccinated as per CDC guidelines.

Position Responsibilities:

As an Assistant Technician you will be working alongside our skilled and friendly team members. The job responsibilities include:

• Troubleshoot and diagnose customer systems and provide clear feedback to pinpoint any issues found.
• Perform repairs on various technologies including Windows and Mac desktops & laptops, smartphones, tablets, printers, and more.
• Consult with customers and offer advice and direction on how to best use technology to meet their home and business needs.
• Help customers either in-person or over the phone by distilling advanced technical concepts into plain English.
• Prioritize efficiently and handle multiple projects simultaneously.
• Maintain detailed, timely, and reliable notes and documentation using our in-house ticketing system.
• Provide tech support to Managed IT Service clients.
• Ensure all operational policies and processes are followed (i.e., device check-in/check-out, service checklists, etc.).
• Provide on-site service for clients when needed.
• Stay current on new technologies, products, and services.
• Help walk-in customers find parts in-store in the capacity of a sales associate.
• Provide friendly and honest customer service, both in selling parts and providing services.

Required Qualifications:

• Passion and aptitude for technology.
• Customer-focused attitude.
• 2 years experience using Windows 10.
• Good multitasking skills; ability to prioritize multiple tasks effectively.
• Friday and Saturday availability.
• Reliable transportation.
• Pass a background check.
• Prioritize ours and our customers’ health and safety by following CDC COVID guidelines, this includes being fully vaccinated.

Desired Qualifications:

• 1 years of Computer hardware repair experience (personally or professionally).
• Experience with Windows 11 and macOS 11/12.
• Experience with legacy versions of Windows and Mac OS (Windows 7/8/8.1, macOS 10.11-10.15).
• Experience supporting customers’ homes or businesses.
• Schooling in Computer Technology, vocational schooling, or 1 years of work experience is a plus.
• Ability to work three eight-hour shifts or four six-hour shifts.
• Your own vehicle.

Job Type: Part-time

Benefits:

• Employee discount
• Professional development assistance
• Referral program

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

COVID-19 considerations:

Masks are required and provided; social distancing is enforced and required, requiring all associates to be fully vaccinated as per CDC guidelines.

Application Question(s):

• Are you available to work 4-8 hours Friday and Saturday?

Education:

• High school or equivalent (Preferred)

Experience:

• Computer skills: 3 years (Preferred)
• Windows: 2 years (Preferred)
• Computer hardware repair: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

Job Type: Part-time

Pay: $12.48 - $18.48 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday
• No nights
• Weekends as needed

Supplemental pay types:

• Commission pay

Work Location: In person