Top Consumer Credit Manager jobs in Sterling Heights, MI

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in Southeastern Michigan, over 400 team members, 140,000 members, $3.5 billion in assets, and a 95% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. Our dedication to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press eleven years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Information about our comprehensive total rewards package can be found here.

Overview of Responsibilities: Configures, customizes, and upgrades MSGCU’s consumer and business lending systems (Loan Origination System (LOS) and Servicer Systems) and assists with the management of ancillary systems and services that are integrated with lending systems. Oversees performance reporting and data analysis in support of the software systems used by all lending departments. Serves as lending systems subject matter expert and lead business liaison to Information Technology on matters relating to loan systems, enhancements, and process improvements.

Essential Duties and Responsibilities:

• Works closely with Loan Operations Manager, lending directors and area managers in Consumer and Business Lending to evaluate business processes, data integrity, and compliance issues as they relate to the loan origination and servicing systems. Identifies and evaluates alternative options for new and existing lending process improvements and manages them through design, implementation, and support.
• Maintains MSGCU’s lending systems including user profiles, business rules for data entry, workflow progression, regulatory compliance as specified in change requests submitted by the business partners, the loan document generation library, including building custom documents as needed and maintaining eFolder settings.
• Works with stakeholders on proposed system changes and process enhancements by defining and executing system analysis and simulation testing to determine potential impact of deploying changes and assisting in documenting functional and technical specifications, change requests, test plans, and training documentation for IT Governance review and approval. Designs and documents release and test plans for deployment of approved changes, documents procedures, and ensures appropriate quality assurance and end user training. Provides additional application support and training as required.

• Manages integration of third-party vendors and services within the lending systems environment, and coordinates with Loan Operations and MSGCU’s vendor management resources. Serves as subject matter expert in combining loan origination system capabilities and lending business practices for optimum business solutions.

• Assists in developing the annual budget and monthly budget variance reporting.
• Responsible for eliciting; analyzing; validating; and documenting business, organizational, and/or operational requirements relating to day-to-day lending operations, deployments/modifications to processes, and product roll out to improve operational efficiency. Acts as a change agent to maximize technology opportunities and facilitate process and product improvements to drive forward continuous advancement, efficiencies, and improved long-term lending performance.
• Plans and designs systems in support of core lending functions and business processes including business process management, gathering, and analyzing data in support of business cases, proposed projects, and system requirements.
• Acts as lead in analyzing business issues and challenges in the lending departments to identify, evaluate, and recommend technical and non-technical solutions that satisfy the business user, conform to the technical architecture, solve business problems, and improve business decision-making with a focus on core Lending systems, technology strategies, and standards.
• Collaborates with business users and IT teams in the design, development, and deployment of new or improved technology solutions and product offerings by translating business requirements into technical requirements for application development. Ensures timely problem resolution of open IS Work Orders, open Symitar cases, etc.
• Acts as lending process and system subject matter expert and project manager, as assigned, in corporate and department projects, assisting with planning, executing, and delivering quality work product according to defined milestones, deadlines, and budget. Performs key project support and analysis to develop project plans, test plans, and identify what team member(s) and/or consultant(s) are needed to complete projects (e.g., statements of work, change orders, etc.).
• Works with loan operations team to identify required changes and support audit and compliance in review of active systems and process. Regularly reviews regulatory system administration guidelines and best practices and applies them in practice to optimize system performance.

• Responsible for lending reporting oversight i.e. data governance, integrity, validation. Works with business data users to develop dynamic reporting on an ad-hoc or scheduled basis, based on business needs (i.e. loan origination, loan production, compliance, rates, etc.). Facilitates, with IT’s assistance, scheduled lending system reporting and process automation with efficiency impact. (i.e. yearend disclosures, daily/monthly balancing)
• Cross trained to provide back-up support to other Lending Analysts supporting other lending systems.

Essential Knowledge, Skills, and Abilities:

• Member Focus: Asks impactful questions and uses active listening skills to analyze situations and gain an understanding of business needs in order to deliver end user-focused lending processes in support of delivering the desired member experience.

• Action Oriented: Willingly takes on new opportunities and tough challenges with a sense of urgency and enthusiasm; holds self-accountable to meet commitments. Ability to prioritize multiple responsibilities and projects with short deadlines.
• Optimizes Work Processes: Uses an end-to-end view (application to payoff) to analyze processes from a big picture perspective. Applies critical thinking and analytical skills to continuously focus on process improvement and problem solving by uncovering root causes, identifying, and implementing effective and efficient processes to achieve business objectives.

• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates Effectively: Effectively communicates business solution concepts to technical and non-technical audiences of all levels and develops specifications that the technical team can understand and implement.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.

• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels and experimentation when tackling new problems.
• Situational Adaptability: Remains focused and composed in stressful situations and adapts approach to match the shifting demands of different situations.

• Knowledge of both theoretical and practical aspects of project management including project management techniques and tools.
• Advanced proficiency in Microsoft Word, PowerPoint, Excel, and Outlook.
• In-depth knowledge of the various business lines’ loan origination and servicing workflows and ability to build custom workflows using Input Form builder.

Essential Preparation and Experience:

• Associate degree in Business Administration or Computer Science or related field or the equivalent combination of education and relevant work experience. Bachelor’s degree preferred; and
• 4 years of analytic experience in the financial services industry.
• Experience using consumer loan origination systems (LOS) required, MeridianLink experience highly preferred

Working Conditions:

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. Generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base salary begins at $70k / year
• Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)