Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
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Senior Contact Center Advocate Full-Time
Huntsville, AL
Contact Center
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Job Type
Full-time
Description
Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits Package Work from Home Opportunity After Training Period
Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people." This reflects in every action, service, attitude and direction we take as a company.
Our mission is to go out of our way every day to value you as a person, to make you feel delight and to improve your life.
That goes for our members and our employees. It's what defines us, builds us and ultimately attracts talented and remarkable people to our team.
It's not enough to just work somewhere every day. We believe in working somewhere you love and somewhere you can make a difference.
It is our commitment to meet the needs of our members, and we couldn't do this without our dedicated employees. It is because of our great team that we are successful.
As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program.
We don't want to brag or anything, but it's pretty top notch.
A Senior Contact Center Advocate will serve as a liaison between members and the Credit Union to assist members with their Credit Union needs.
Provide account information to members, and promote and cross-sell Credit Union products and services.
Functions and Responsibilities :
Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries.
Follow-up on services offered to each member in a timely manner.
Onsite training will be located in Hoover, AL (two weeks) and will continue in Huntsville, AL.
Training Work Schedule : Onsite training is required (Monday - Friday 8 : 00 AM to 5 : 00 PM). A new hire will remain onsite then given the option to work hybrid or remotely after six months if they are in good standing and meeting minimum production standards.
After Training Work Schedule :
Shifts are available Monday - Friday from 7 : 00 AM to 6 : 00 PM.
Saturday rotations are required from 9 : 00 AM to 1 : 00 PM.
Requirements
Basic Requirements :
Experience : Two to three years of related experience in a financial institution required.
Experience : A high school education or GED.
Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
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Avadian Credit Union - Contact Center - North AL Jobs
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Last updated : 2024-04-25
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