Top Contact Center Executive jobs in Detroit, MI

Description

At Infinity, we take pride in our commitment to Energy, Excellence and Execution by providing ‘Life Changing Experiences’ for our employees.  As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register and Corridor Business Journal, including the “Top Workplaces Award” and “Coolest Places to Work”, we encourage you to join Infinity’s exceptional workforce and become part of our award-winning culture.   

We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.  

Why Work for Infinity?   

• We offer a blend of competitive hourly base pay commission?   
• We offer paid time off for vacation, personal and sick days; along with 7 paid holidays   
• Retirement 401(k) match after 6-months of employment. 100% vested immediately   
• Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees   
• Professional development and career pathing opportunities available – we promote from within   
• Our award-winning training program starts day 1 and will be there to support you as you grow   
• We have a strong 10X culture that we certify all team members on  

Role Overview  

Join Infinity in an exciting new role where you'll be pivotal in guiding members through the vehicle purchasing journey. Collaborating closely with dealership personnel, you'll ensure fair treatment and a smooth purchase experience for members, including facilitating necessary documentation for funding. Your strong communication skills, customer service orientation, and attention to detail will be essential in providing members with informed guidance and a seamless dealership process. If you're passionate about assisting others and thrive in a dynamic, customer-focused environment, we invite you to join our team and make a positive impact on our members' vehicle purchasing experiences. 

Requirements

Responsibilities: 

• Actively seek new sales opportunities through outbound cold calls, emails, and various channels. 
• Develop a comprehensive understanding of customer needs and preferences. 
• Assist member in understanding vehicles of interest & helping guide them through the dealership process 
• Act as a liaison between Dealership personnel and credit union members and employees 
• Exceed monthly sales targets by efficiently closing deals. 
• Conduct in-depth research on potential clients, identify key decision-makers, and generate interest in our offerings. 
• Ensure a white-glove purchase experience for clients by offering personalized assistance, addressing inquiries promptly, and guiding them through the buying process with professionalism and care 
• Collaborate with the team to establish and nurture a strong sales pipeline, leading to successful closures. 
• Articulate the value proposition of our products/services clearly to prospects. 
• Maintain precise records of sales activities and outcomes daily, weekly, and monthly. 
• Take full ownership of sales objectives and proactively explore strategies to surpass  

Ideal Candidate & Qualifications:  

• Proven success in meeting or exceeding sales targets and KPIs in a fast-paced sales environment. 
• Extensive knowledge of auto dealership operations, F&I lending processes, and industry trends. 
• Exceptional communication skills, both verbal and written, with a persuasive and engaging communication style. 
• Process oriented 
• Tech-savvy with proficiency in CRM software (specifically SalesForce), sales tools, and Microsoft Office Suite. 
• Strong organizational skills with the ability to pivot quickly, adapt to changing priorities, and maintain a builder mentality towards achieving sales goals. 
• Customer-centric mindset with a focus on providing exceptional service and building long-term relationships. 
• Ability to work independently and collaboratively within a team to drive sales initiatives and meet business objectives. 
• Proven ability to navigate complex sales cycles and influence key stakeholders at various levels. 
• Strong problem-solving skills with a strategic approach to identifying and capitalizing on sales opportunities. 
• Flexible and adaptable to evolving business needs, market dynamics, and customer preferences. 
• Results-oriented with a drive for continuous improvement and achieving measurable outcomes. 

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer. 
• Ability to lift up to 10 pounds, if necessary.