Top Contact Center Executive jobs in Long Beach, CA
Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Top Contact Center Executive jobs
Contact Center Team Lead
- Honda
-
Torrance, CA
FULL_TIME
-
Job PurposeThe Contact Center Team Lead is responsible for overseeing the operation of Honda’s HR Contact Center as well as customer contact managed through self-service methods. The supervisor leads a team of HR operations Contact Center agents who engage with associates over the phone, and electronically to provide and collect relevant HR information. They partner with other HR professionals within the HR Operations group to ensure the seamless and consistent delivery of HR services to the Honda community. The supervisor is a member of the HR Operations team and interfaces with other leaders to ensure the effective and consistent operationalization of HR services.
Key Accountabilities- Group Leader: Support Unit Lead by overseeing the HR contact center, including defining work standards and evaluating staff. Create clear goals and provide timely support and guidance for members as needed to ensure their goals are met. Monitor attendance and conduct performance appraisals.
- Set and continuously evaluate HR contact center service levels. Develop ongoing means to quantify, assess, and improve contact center operations and services; Including analytics and PDCA activities to improve
- Develop and manage the team budget and delivery needs. Oversee the development and implementation of metrics, reporting, SOPs, process flow and needs assessment plans including methodologies to measure and evaluate the quality output.
- Partner with various departments to define consistent handoff points between contact center and other areas.
- Serves as an escalation point; interacts with employees at various levels and departments within the organization for problem resolution.
- Special Project support - Works across multiple HR disciplines/companies as needed.
Qualifications, Experience, Skills- Bachelor’s degree in Human Resources, Business Administration, or other related fields
- Minimum 2 years of supervisory experience in a Customer Service atmosphere required
- Minimum 2 years of professional HR experience preferred
- Knowledge and awareness of key HR standards and policies
- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking system and Human Resources Information Systems (HRIS)
- Strong analytical, problem-solving, and decision-making skills
- Significant customer service experience and ability to manage customer expectations
- Demonstrated effectiveness when dealing with dissatisfied customers
- Strong team development skills; excellent at clarifying common goals among diverse staff members, gaining consensus on an overall approach, and building a collaborative environment
- Ability to manage, influence, partner, negotiate, effectively communicate through verbal and written methods as well as deliver presentations
- Ability to effectively provide HR counsel to team members and managers
- Adaptive and flexible to new ideas and change
- Ability to handle confidential and sensitive information
- Proficient with Microsoft Outlook, MS Office Suite, with advanced knowledge of Excel Software
Workstyle- Remote
Benefits and Total RewardsWhat differentiates Honda and makes us an employer of choice?
Total rewards:- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Overtime
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
Additional Offerings:- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. - 14 Days Ago
Executive Director
- The LGBTQ Center Long Beach
-
Long Beach, CA
FULL_TIME
- Job Descrip�on Posi�on: Execu�ve Director Department: Execu�ve Reports To: Board of Directors The Execu�ve Director of the LGBTQ Center Long Beach provides vision, leadership, mo�va�on, inspira�on, an...
- 22 Days Ago
Executive Director, Care Management
- Long Beach Memorial Medical Center
-
Long Beach, CA
FULL_TIME
- Executive Director, Care Management - (LON012243) Description Title: Executive Director, Care Management Location: Long Beach, CA Department: Care Coordination Status: Full-time Shift: Days Pay Range*...
- 1 Month Ago
Administrative assistant
- Regal Executive Search
-
Redondo, CA
FULL_TIME
- Administrative Assistant Real Estate / Property Management Company located in South Redondo Beach with an immediate opening for a friendly & energetic Administrative Assistant. The Administrative Assi...
- 1 Day Ago
Program Manager Clinical, Principal
- Hispanic Technology Executive Council
-
Long Beach, CA
FULL_TIME
- Your Role The Program Manager Clinical, Principal in collaboration with the Regional Medical Director and internal Blue Shield of California teams will be responsible for collaborating with all extern...
- 2 Days Ago
Psychiatric Nurse Practitioner - Long Beach
- Executive Mental Health
-
Long Beach, CA
FULL_TIME
- Summary: The rapidly growing and award-winning team at Executive Mental Health (EMH), now celebrating its 25th anniversary as a leading behavioral healthcare group in the State of California, is seeki...
- 1 Month Ago
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0 Top Contact Center Executive jobs found in Long Beach, CA area
Sr. Customer Service Rep
- Modis
-
Alhambra, CA
- Akkodis is seeking a Patient Coordinator - Customer Care support for a client in LA, CA for a contractof 3-months. NEED ...
- 4/26/2024 12:00:00 AM
Valet Attendant
- ABM Industries, Inc.
-
Santa Monica, CA
- Job Description A valet attendant is responsible for driving, parking, and retrieving guest vehicles to ensure a smooth ...
- 4/26/2024 12:00:00 AM
Valet Attendant
- ABM Industries, Inc.
-
Culver City, CA
- Job Description A valet attendant is responsible for driving, parking, and retrieving guest vehicles to ensure a smooth ...
- 4/26/2024 12:00:00 AM
Customer Service Coordinator
- Ethan Allen
-
Pomona, CA
- Location: Location: Customer Service Coordinator in Pomona, CA at Ethan Allen Global Inc. **Location:** **Experience:** ...
- 4/26/2024 12:00:00 AM
Member Service Representative
- Medix Staffing Solutions, Inc.
-
Arcadia, CA
- **Member Service Representative** location Arcadia, California, United States type contract Compensation Compensation : ...
- 4/26/2024 12:00:00 AM
Call Center Representative
- APR Consulting, Inc
-
Cypress, CA
- APR has been engaged to identify a hardworking Call Center Representative for one of our biggest clients in the automoti...
- 4/23/2024 12:00:00 AM
Sales Trainer (Call/Contact Center)
- Amen Clinics, Inc.
-
Costa Mesa, CA
- Company Overview: Amen Clinics is a pioneer in mental wellness, dedicated to providing outstanding care and guidance for...
- 4/22/2024 12:00:00 AM
GTS Senior Service Associate
- East West Bank
-
El Monte, CA
- Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and...
- 4/22/2024 12:00:00 AM
About Long Beach, California
Long Beach is a city on the Pacific Coast of the United States, within the Los Angeles metropolitan area of Southern California. As of 2010, its population was 462,257. It is the 39th most populous city in the United States and the 7th most populous in California. Long Beach is the second-largest city in the Los Angeles metropolitan area and the third largest in Southern California behind Los Angeles and San Diego. Long Beach is a charter city.
The Port of Long Beach is the second busiest container port in the United States and is among the world's largest shipping ports. The city also maintai...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Top Contact Center Executive jobs
$259,954 to $425,429
Long Beach, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago
What does a Top Contact Center Executive do?
Top Contact Center Executive in Chicago, IL
While there is no “one size fits all” solution, the key to successfully delivering results for all three concerns requires expertly combining people, processes and technology to solve these top challenges.
December 16, 2019
Top Contact Center Executive in Tacoma, WA
Everyone was frustrated, especially the call center agents.
January 17, 2020