Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes.
We do this with integrity, quality, and consistency.
We take pride in that.
The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans".
This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience.
That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. What you'll do here :
Skills you'll bring for success :
Last updated : 2024-04-29
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0 Top Contact Center Executive jobs found in Melbourne, FL area