Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
The Opportunity
Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities.
We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve.
And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.
As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs.
Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.
Join our team and create your future
Position Summary
The IT Support Specialist, Tier 1 is responsible for providing technical support including acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues.
Adhere to defined policies and operating procedures. Technical support is provided to Huron employees within offices as well as to a largely mobile workforce.
The IT Support Specialist require a broad technical skillset, ability to function independently with little supervision.
Qualifications
Qualifications
Relevant Microsoft IT certifications preferred.
The compensation for this job is $20 / hr. The represents a good faith estimate of the rate that Huron reasonably expects to pay for this job at the time of the job posting.
Posting Category
Corporate
Opportunity Type
Intern (Trainee)
Country
United States of America
Last updated : 2024-02-23
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