Top Contact Center Executive plans and directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Top Contact Center Executive establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Top Contact Center Executive develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Typically requires an advanced degree. Typically reports to top management. The Top Contact Center Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Contact Center Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2024 Salary.com)
TicketNetwork, Inc., is a high-tech leader in the ticketing industry. Founded in 2002, TicketNetwork hosts a leading online exchange with over $5.5 billion in ticket inventory. We power a vast network of websites that enable buyers and sellers to exchange tickets to thousands of events.
We are currently seeking Full-Time, Bilingual, Contact Center Agents working remotely from Arizona. The Contact Center Agent is an intermediate Contact Center service position, tasked with fielding sales calls, support calls, website chats, and emails from customers, sellers, and site owners. In addition to initial triage, agents are tasked with elevated responsibilities and assignments such as following-up on complex order issues, handling escalated calls, website chats, and emails from customers, sellers, and site-owners.
This position requires employees to act as the intermediary line of contact between customer and seller support inquiries via phone calls, chats, and emails and ensuring relevant order, event, and delivery information has been communicated to all relevant parties.
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