Top Credit and Collections Executive leads the overall credit function. Develops policies regarding the investigation of customers, extension of credit lines, and collections. Being a Top Credit and Collections Executive ensures all policies are followed. May require an advanced degree. Additionally, Top Credit and Collections Executive typically reports to top management. The Top Credit and Collections Executive manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. (Copyright 2024 Salary.com)
POSITION SUMMARY:
Responsible for assessing the creditworthiness of customers; applying payments in a timely and accurate manner; and quickly resolving past due payments while exhibiting professional and effective communication skills to ensure an optimal outcome.
PRIMARY RESPONSIBILITIES:
· Provide excellent customer service while handling sensitive financial matters.
· Prepare and send out claims and statements, as needed, to customers.
· Monitor customer accounts for overdue payments and follow up as necessary.
· Maintain accurate records of customer interactions and transactions.
· Process and post customer payments to appropriate accounts.
· Assist with month-end closing activities, including spreadsheets and account reconciliations.
· Collaborate with other departments to resolve billing discrepancies and address customer inquiries.
· Work with different software systems to process claims, credits, and collections.
· Calculate month-end allowance for bad debt/ doubtful accounts.
· Manage A/R from our customers including collection of past due invoices and deduction management.
· Interact with customers through direct collection call contact and emails for resolution of past due A/R.
· Resolve invoicing issues that arise including pricing discrepancies, carrier claims, rebates, etc.
· Resolve disputed balances or other issues that prevent timely payment.
· Respond to customer inquiries regarding past due accounts; research and provide account information.
· Implement process improvements to eliminate ongoing customer or internal issues that interfere with prompt payment by customers.
· Place orders or credit hold when warranted.
· Review orders on credit hold and release orders when appropriate.
· Assess creditworthiness of new customers; provide recommendation of payment terms, including credit limit.
· Assess creditworthiness of existing customers on a regular basis, providing recommendations of changes when appropriate.
· Perform other duties as assigned.
REQUIRED SKILLS AND EXPERIENCE
· High School Diploma or G.E.D. equivalent
· Experience in Accounts Receivable
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
Weekly day range:
Work setting:
Work Location: In person
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