Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive provides leadership to establish direction and initiatives for service operations. Ensures that service policies and practices align with overall organizational direction and objectives. Additionally, Top Customer Service Executive leads a high quality customer support organization and instills a strong service culture that demonstrate industry best practices. Utilize service metrics and analytics to refine and continuously improve service delivery. Requires a bachelor's degree or equivalent. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a Top Customer Service Executive typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function. (Copyright 2025 Salary.com)
Job Description
Job Description
Rocky Top Vapor’s mission is to improve the lives of adult smokers by using vapor products to eliminate cigarettes. Rocky Top Vapor has been in business since 2011 and is the Tri-Cities first and original vape shop! We are a retail vape shop as well as an e-liquid manufacturer of premium e-liquid. We have locations in Johnson City, Kingsport, Elizabethton, Greeneville, Bristol and more on the way!
This position is a floating position. Your home store will be the Greeneville location, but will float to our other 4 locations when needed.
Perks
Qualifications
Available shifts and compensation : We have available shifts all days of the week. Compensation is $11.00 - $15.00 / hour.
About Rocky Top Vapor : Rocky Top Vapor is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.
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0 Top Customer Service Executive jobs found in Kingsport, TN area