Top Customer Service Executive jobs in Lorain, OH

The LCADA Way is a recipient of the NorthCoast 99 Top Workplaces Award! Join our team of dedicated professionals providing Leadership, Compassion, Awareness, Dedication & Advocacy to the communities we serve.

We are currently recruiting for an Executive Assistant to work at our main office in Lorain.

Summary:

The Executive Assistant provides high-level administrative support to the Board of Directors and Senior Management Team. Assists in the coordination, planning and completion of essential functions of the organization to ensure operational goals are consistently achieved. The ideal individual will have the ability to exercise good judgment in a diversity of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.

Essential Functions:

Prepare and edit agency correspondence, presentations, reports and other documents. Prepare agenda, record minutes and distribute materials for Board meetings, Leadership meetings and other meetings as assigned. Prepare presentation materials and complete room set up for meetings and events. Assist in the completion of agency-wide projects, funding requests, grant proposals and agency contracts. Maintain a central filing system for corporate documents. Maintain agency calendars and administrator on call schedules.

In coordination with the Human Resources Department, oversees the agency’s Internship and Apprentice placement program, including: processing incoming requests for placement, coordinating interviews and placement, monitoring completion of student placement requirements, maintaining program and student files, and liaising with college and university program coordinators.

Provide assistance to the Market Department, including maintaining agency’s donor and event databases, assisting with preparation and coordination of various agency events and fundraising activities.

Develop and produce regular interdepartmental communications, including agency newsletter and flyers for various events and activities. Proofread and edit draft reports or correspondence for errors in grammar or structure. Arrange and coordinate employee meetings and events. Assist with various research and/or special projects. Perform other duties as assigned.

General Requirements:

Three to five years of administrative support experience reporting directly to upper management required, preferably in nonprofit and/or healthcare setting. Experience supporting a Board of Directors, recording meeting minutes, and maintaining confidential information required. Must possess excellent interpersonal, written and verbal communication skills with high attention to detail and accuracy, adaptability and ability to prioritize multiple tasks. Advanced proofreading and grammatical skills required. Proficiency with Microsoft Office products (Word, Excel, PowerPoint, Publisher) required. Must have ability to effectively work with Agency employees, outside contacts, and a diverse client population.

Educational and Certification Requirements:

Associates Degree required. Equivalent experience in related field may be considered in lieu of formal education.

Amount of Travel: Minimal, mostly confined to local travel. The LCADA Way provides reimbursement for all business-related travel.

Hours: Full-Time, 40 hours per week.

Salary Range: Salary commensurate with education, experience and certification.

Equal Opportunity Employer. Drug Free Workplace.

Benefits Package for Full-Time Employees Includes:

• Medical Insurance with Prescription Benefits
• Dental Insurance
• Vision Insurance
• Company sponsored Wellness Programs
• Flexible Spending Accounts (FSA) with Debit Cards
• Company funded Health Savings Account (HSA)
• 403(b) Retirement Plan
• $40,000 Term Life Insurance
• Long-Term Disability Insurance
• Supplemental Life Insurance available
• Continuing Education Reimbursement
• Tuition Reimbursement Program
• Employee Assistance Program
• Jury Duty Reimbursement
• Paid Vacation Leave (15 days per year to start, accrued bi-weekly)
• Paid Sick Leave (12 days per year, accrued bi-weekly)
• Paid Personal Leave (3 days per year)
• Paid Holidays (10 days per year)
• Paid Emergency/Bereavement Leave (3 days per year)
• Professional Development Program, including free online trainings/CEUs (and up to 5 days per year paid for clinical staff)

ABOUT THE LCADA WAY

Leadership-Compassion-Awareness-Dedication-Advocacy

As a leader in recovery solutions since 1981, The LCADA Way is a private, non-profit organization delivering innovative, outcome-driven programs with an individualized approach to addiction and mental health treatment, education, prevention and recovery support services for residents in Lorain and Medina counties and surrounding areas. Our unique approach centered around Leadership, Compassion, Awareness, Dedication & Advocacy is tailored to be gender and culturally appropriate based on individual client needs.

We are committed to:

Empathy & Respect.
We approach each individual in our program with compassion, care and understanding. This foundation of empathy and respect is at the heart of everything we do.

Innovation & Results.
Success is vital to our mission and to the people we serve. Every day we bring new ideas, energy and knowledge to strengthen our program and organization so that we continually make a difference in the communities we serve.

Family & Community.
Central to The LCADA Way is the belief in family and community. Every individual touches and is touched by the people around us. These relationships strengthen and enhance our lives every day.

Proven Results. Healthy Lives.
It's simple. Our programs work. We guide our clients through a process of recovery and create more healthy lives for themselves and their families

Support. Education. Recovery.
Our comprehensive, results-oriented programming focuses on the individual and strengthens families and communities.

Leading the way.
We are leaders in our field. You can trust our results that tomorrow can hold the promise of a better future.