Top Customer Service Executive jobs in Portland, OR

About the Company:

Top Tier manufactures the safest, best-selling, most compact palletizing systems in North America.

Summary: The Top Tier Field Service Technician is an important member of customer service and technical support team at Top Tier. The Field Service position requires frequent travel (60% to 90%) to customer sites throughout North America.

This position performs mechanical, electrical, controls/programming upgrades, modifications, repairs, maintenance, service, troubleshooting, startup, installation supervision, training, and support for palletizing equipment.

The successful technician is motivated, principled, enthusiastic about Top Tier and its products, passionate about supporting capital equipment and customers’ success. A well rounded background is needed to balance the mechanical, electrical, manufacturing, and customer service components of this role. Excellent technical skills with a keen understanding of machine safety and guarding, and strong customer service is required.

Essential Functions of the Job:

• Interact with customers in a positive manner to ensure customer satisfaction at every customer contact.
• Accept all work assignments, many of which require domestic or international travel and may require long term stays for up to weeks at a time, sometimes with minimal notice.
• Perform all work to the satisfaction of the customer prior to departure from customer’s worksite. Obtain all required customer signatures for timesheets, billing and commissioning of equipment.
• Perform all work in a safe and law abiding manner, including but not limited to abiding by the rules, policies and guidelines as established by the company, the customer (local plant guidelines for safety and training), OSHA, or others while using common sense and good judgment.
• Work at Top Tier facility as requested to assist with assembly, design, and programming and startup of equipment; provide expertise, knowledge and support to manufacturing and engineering department personnel.
• Communicate effectively and timely with the Field Service Manager 24x7 to keep him abreast of customer concerns, equipment issues, job progress, travel changes or any other important issues or developments.
• Meet customer expectations by clear and concise two-way communications.
• Work closely with others to resolve issues and accomplish goals.
• Interact with and support fellow employees in a positive manner at all times to contribute to a healthy, positive and teamwork oriented work environment.
• Problem solve issues with systems and methods
• Analytical, with attention to detail and accuracy
• Ability to maintain confidentiality
• Ability to work under pressure to meet project deadlines in a variety of unpredictable work environments at customer facilities
• Travel independently, economically, safely and efficiently by air and car.
• Familiar with motion control applications, operator interface design, and safety circuitry
• Performs other duties as assigned.

Qualifications:

• Minimum one year of experience with large capital equipment design and operations.
• Strong mechanical aptitude and experience working with electromechanical systems
• Minimum two years experience with electrical troubleshooting, particularly with control panel wiring and sensors.
• Minimum three years Allen Bradley PLC experience and/or equivalent.
• MS Office suite and ERP/MRP software

Physical Requirements to Perform Essential Functions:

• Ability to lift, move and carry up to 50 pounds occasionally.
• Move and walk within office, non-climate controlled manufacturing environments without assistance or restriction.
• Bend, stoop, lean, twist, squat occasionally.
• Standing and/or sitting for extended periods.
• Unrestricted and full range of upper and lower body movements and manual dexterity to move, lift, and grasp products.
• Visual acuity to assure quality and accuracy.
• Write by hand.
• Communicate by speech and hearing continuously. Communicate in person without difficulty.'

'Work Location: Travel out of the Portland, OR area

Job Type: Full-time

Pay: $70,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Work setting:

• In-person
• Warehouse

Application Question(s):

• How many years of experience do you have with domestic and international travel for work as a field service technician?
• Please describe your experience with PLC controls and computer networking.

Education:

• Associate (Required)

Experience:

• Allen Bradley Controls: 1 year (Required)
• Service technician: 3 years (Required)
• end of line packaging machinery: 1 year (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person