Top Product Support Executive jobs in Akron, OH

FirstEnergy

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence.

Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is a position within FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.

The position reports to the VP, Talent Management, and is located in Akron, Ohio.

Responsibilities include:

• Coordinate general office functions and providing multifaceted support to the VP, Talent Management, the HR leadership team and others within those departments
• Maintain complex calendars on a daily basis
• Handle sensitive and confidential materials and information
• Maintain a well-organized filing system for key department materials and reports (electronic and hard copy)
• Perform various general office duties involving word processing, record and file maintenance, scheduling meetings and conference calls, mail distribution, receiving and directing visitors and telephone reception
• Maintain office supplies for Akron HR office location
• Coordinate necessary activities regarding office equipment at office location for Akron HR office location
• Manage and maintain HR-related email distribution lists
• Process Giftogram recognition requests
• Schedule travel arrangements
• Coordinate meetings and training events
• Prepare and process timesheets and expense reports
• Create purchase requisitions or POs and process invoices using Coupa
• Interact with third party vendors as part of purchasing activities or event planning
• Prepare correspondence and presentations; develop and maintain databases and spreadsheets
• Demonstrate a solid commitment to all aspects of safety including maintaining a safe workplace for coworkers
• Independently anticipate and provide excellent quality service to meet internal and external customer needs
• Use excellent communication skills with good judgment
• Consistently anticipate needs and deliver results
• Carry out and assist with other duties and responsibilities as assigned

Qualifications include:

• High school diploma or GED required, advanced academic credentials are a plus
• Minimum 5 years work experience required. Previous experience providing support to an executive preferred
• Must pass company Support and Administrative Selection System (SASS) test
• Proficient in Microsoft Office applications (Outlook, Word, Excel and PowerPoint)
• Must have the ability to deliver quality, accurate work within established deadlines
• Excellent interpersonal skills and teamwork skills
• Strong verbal and written communication skills
• Ability to independently prioritize workloads, meet deadlines and work in pressure situations
• Ability to work in a fast-paced environment, yet maintain a continued focus on the details required to perform the essential functions of the job
• Well-organized and extremely detail oriented

EEI Testing

We administer selection tests for a variety of positions. The required tests have been developed by the Edison Electric Institute (EEI), a trade association of investor-owned electric utility companies. We strongly encourage potential employees to review all information, including the sample test brochures, and to use the available practice tests before taking the actual tests. Click this link to access the practice tests. You will be prompted for a name and password. Use firstenergy for both.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.