Top Retail Banking Executive leads and directs all retail banking functions. Develops branch financial and service delivery performance goals and objectives and monitors results. Being a Top Retail Banking Executive oversees branch administration and operations and establishes policies and procedures that drive efficient operations and regulatory compliance. Guides product development and implementation to provide profitable and competitive service offerings. Additionally, Top Retail Banking Executive develops branch staff and management. May require an advanced degree. Typically reports to top management. The Top Retail Banking Executive manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. (Copyright 2024 Salary.com)
Pay Range : $16.00 - $19.92The role of the Relationship Banking Associate is to deliver high quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers.
This individual will be responsible for the efficient and timely processing of routine transactions and other related services accurately in accordance with policy and procedures.
This individual will be responsible for identifying and referring sales opportunities to the appropriate business partner or line of business that will help fulfill the customer's need(s).
This interaction may be in person or over the telephone. The Relationship Banking Associate will provide support for basic consumer deposit account opening as required.
Education and Experience :
Skills and Abilities :
Tasks Performed :
65% Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures.
Performs various administrative duties as assigned including maintaining records, preparing a variety of forms & reports and daily vault balancing.
Engages in referral and relationship management in accordance with established objectives and goals. Provides support for new deposit account opening as required.
Will adhere to security measures and controls to minimize any potential losses to the company.
25% Identify customer opportunities through interactive and consultative conversations to assess and address the needs of the customer.
Provides services to customers, including but not limited to basic deposit account opening and referring customers to the appropriate business partners when necessary.
Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads.
Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner.
Physical Requirements :
Last updated : 2024-04-25
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