Total Quality Senior Specialist jobs in Dubuque, IA

About Arvum Senior Living

Arvum Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused Assisted Living and Memory Care communities throughout the Midwest in Illinois, Iowa, Kansas, Missouri, and Wisconsin. Our company, which was built on our “Pillars of Excellence,” employs hundreds of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents. 

Arvum is hiring a Sales Specialist to help support our communities in Iowa, Missouri, Kansas, and Illinois.

About the Opportunity

The sales specialist will support the regional director of sales, regional director of operations, and community executive directors by working with various Arvum communities in their efforts to achieve greater community occupancy and sales goals.  The goal of this position is to support a community during an SLC vacancy and/or work with a community that has occupancy and census challenges to increase occupancy.

This position will travel to Arvum Senior Living communities, as assigned, and work as needed.  Assignments will vary in length and may be changed without notice.

Responsibilities: 

• Responsible for census development through working support at the community level.  Meets monthly sales productivity and move in expectations.
• Manage lead database through accurate data entry, report utilization, periodic database clean up, etc. Review key reports and trends and analyze to develop strategies.
• Understands key services and amenities along with levels of care/programs provided at the community.
• Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families.  Contact prospects and families via phone, email, mail.
• Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process.
• Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations.
• Ensure the community property and team members provide an outstanding first impression for prospects.
• Responds to walk in tours and phone inquiries immediately.
• Attends daily stand up and informs community team of daily appointments, events, and advertising.
• Completes a daily sales report with inquiry triage information and distributes to community team.
• Provide weekly and monthly data and forecast as requested by ED, Regional team or home office.
• Conduct tours, luncheons or other strategies with prospective clients and prospective client groups.
• Conducts visits with prospects in their homes, hospitals or other healthcare facilities. 
• Follow-up with inquiry calls and work sales activities and process for entire length of buying cycle.
• Documentation of weekly inventory of room availability and room readiness inventory.
• Assist with the processing of all required information necessary to complete a successful move-in.  Coordinate with all departments to prepare for the new resident’s arrival.
• Coordinate with the other staff to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
• Coordinate with other team members’ special luncheons/tours, special events and promotions for community contact groups as appropriate.
• Evaluate and understand the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value.
• Maintain the confidentiality of resident information.
• Encourage teamwork through cooperative interaction with co-workers and other departments.  Support a positive and professional image through actions and dress.
• Responsible for completing pre-move in paperwork, coordinates with Department Heads to assure regulatory compliance.
• Other duties as assigned by Supervisor

Qualifications: 

• Bachelor’s degree in Business Administration, Public Relations/Communications, Marketing or related field
• At least three years’ experience in multi-community/regional sales manager role with supervisory experience
• Three years minimum sales experience in senior living
• Must be able to travel frequently

Benefits:

In addition to a rewarding career and competitive salary, Arvum offers a comprehensive benefit package.  

Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays.   Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers.

EOE D/V