Training Program Manager jobs in Greensboro, NC

Goodwill Industries of Central North Carolina works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people reach their full potential through learning and the power of work.

The Skills Training Program Manager is a key member of the career development services team, leading activities and staff engaged in advanced skill training programs, including but not limited to CDL, HVAC, Construction, and others. This role is responsible for program recruitment, training and job placement, employer and partner engagement, provision of ongoing individual supports, and other services needed to facilitate successful outcomes. Additional responsibilities include developing processes and procedures; informing the organization of best practices that support program, cultural, and fiscal objectives; and providing coaching and modeling for excellence.

This position will operate out of Goodwill’s Home Office located at 1235 S. Eugene St., Greensboro, NC. Regular travel throughout our five-county territory, including Guilford, Alamance, Randolph, Rockingham, and Caswell Counties, is required.

Essential Functions: To be successful, the Skills Training Program Manager must be very organized, able to multi-task, and excel at communication and coaching. Key responsibilities and activities:

• Leads activities of the skills training team, utilizing coaching and servant leadership principles resulting in continuous individual and team development. Directs, hires, trains, and supervises all assigned staff, providing guidance, evaluations, and disciplinary action as needed.
• Oversees daily operations and manages activities for advanced skill certification training programs, such as CDL, HVAC, and Construction skills; includes daily participant flow, reporting, placement collection, retention collection, and success story collection.
• Recruits and enrolls program participants; includes effective collaboration with partners and others to support participation and remove barriers to engagement.
• Carries an active caseload of individuals enrolled in skills training programs, supporting successful completion of training, achievement of certification, and quality job placement.
• Develops, plans, executes, and analyzes departmental policies, processes, data collection, and evaluative efforts.
• Develops program goals and benchmarks, strategic plans, processes, forms, CDS staff development; leads successful execution of each.
• Liaison with Goodwill internal divisions to identify and facilitate responses to the career development and personal needs of employees.
• Represents the agency at community events, resource fairs, chamber meetings, etc.
• Supports career development programming and activities, including potential workshop facilitation.

Minimum Requirements:

• Bachelor’s Degree from an accredited college or university in human services, sociology, psychology, business management, education, or related field. Associate Degree and 2 years’ related experience, or high school diploma with four years’ related experience, may be considered in lieu of Bachelor’s Degree.
• 3-years’ experience developing robust business or partner networks resulting in program-specific deliverables and outcomes. Experience in workforce development, developing contracts/MOUs, and/or project or program management highly preferred.
• 2-years’ experience supervising, developing, and/or training others.
• Excellent researching, organizational, and communication skills.
• Ability to independently negotiate competing priorities and facilitate productive relationships with diverse teams.
• Must have an upbeat personality and inspire confidence in others.
• Strong critical thinking, problem solving, and analytical skills, with the ability to negotiate and produce productive relationships.
• Excellent skills and understanding of technology, digital skills needed for today’s careers, productivity software, digital trends, etc. Includes intermediate skills with Microsoft Office Suite; intermediate skills with database use, web-based learning and online job application platforms; knowledge of peripheral devices, digital platforms, tools, and software.
• Ability to handle volatile customers and situations without input from others and in alignment with organizational mission, values, and philosophies.
• Must have a good command of written and spoken English, including good grammar, is required (Bi-lingual in Spanish is strongly preferred).
• Must successfully pass pre-employment drug and background screens.
Must have valid NC driver’s license with good driving record, reliable vehicle, and proof of personal vehicle insurance coverage.

Hours: Position is full-time. Work is generally conducted Monday-Friday, 8:00am-4:30pm, with occasional requirements for evening/weekend events.

Salary & Benefits: Salaried/exempt position, $50,000-$55,000 depending on experience and education. Benefits include medical insurance, dental insurance, vision insurance, company paid life insurance, short- and long-term disability, long term care plan, 401k plan with up to 5% match, and educational assistance plan. We also offer numerous supplemental benefit plans such as extra life insurance, critical incident, cancer, identity theft, and legal assistance coverage as well as a pet insurance discount plan are available. Paid Time Off (PTO) plan and 12 paid holidays are also provided.