THIS POSITION WILL INITIALLY BE BASED IN THE HOME OFFICE AND MAY TRANSITION TO A PERIODIC ALTERNATIVE WORK ENVIRONMENT AFTER TRAINING AND CONTINGENT UPON ONGOING JOB PERFORMANCE
DESCRIPTION OF ESSENTIAL DUTIES:
OTHER RESPONSIBILITIES/REQUIREMENTS
QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:
A bachelor's degree and 4 years experience providing training to users in an information technology environment or 7 years equivalent experience training users in an information technology environment; extensive knowledge of the latest versions of Windows OS and Microsoft Office products; experience writing technical documentation. Experience conducting classroom training required. Excellent technical and business writing day skills required. Occasional and overnight travel required. Experience providing support for an LMS and experience using Content Authoring software desired. Actively pursuing or commitment to begin Training Certification.
COMPUTER SKILL REQUIREMENTS
Must possess advanced level PC operating system and application usage skills. See lists below. Industry equivalent software accepted.
Training and Support Software Skills
Graphic Screen Capturing and manipulation
Content Authoring Software
Learning Management Systems
Case Management Systems
Remote Assistance Software
Application Software Skills
Microsoft Office Pro Suite/CRM
LMS (Learning Management System)
Sapiens/StoneRiver Systems
Policy Management Systems
Billing/Receipting Systems
Imaging System
Hardware Knowledge
Ability to setup/troubleshoot remote training classrooms. Knowledge of connectivity, switches, routers (wireless & wired), laptop configuration.
PC OS, peripherals (speakers, microphones, printers, scanners, etc.)
SUPERVISORY RESPONSIBILITIES:
None. However, this employee must be able to oversee/review work of the IT Training Specialist I and trainers from other home office production departments.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
This position requires the incumbent to set up remote classrooms. Loading computer equipment in/out of vehicles and moving equipment using a two-wheeled dolly is required. Arranging tables, chairs, projectors/screens are also required.
While performing the duties of this job, the employee is regularly required to stand for extended periods of time; sit; use hands to finger, handle controls; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is also required to walk and stoop. The employee must regularly lift and/or move up to 30 pounds. Specific vision requirements for this job include close vision and the ability to adjust focus.
EOE M/F/D/V AA
#LI-Onsite
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